Remote Engineer

1 week ago

Scotland, United Kingdom M Group Services Limited TA Magdalene Limited Full time

You will be required to work 2 days on/2 nights on, followed by 4 days off.
Magdalene is a leading telecom services supplier offering a complete end to end service across the UK and Ireland. Magdalene provides specialist services to our clients in the fixed, mobile and utilities infrastructure networks for both public and private sectors of the market. Our services include acquisition, design, construct, rigging, first line maintenance, managed services, capital project delivery, complete network outsourcing, smart metering and satellite solutions.
A key customer facing role, providing professional expertise on the day to day management of the SPEN strategic network and in the handover of services from Provide to Assure. As and when you will be required to assist in project delivery on behalf of SPEN with the ability to troubleshoot and resolve issues Liaise with Scottish Power staff and external suppliers to deliver all Provide related activities within SLA timescales.
Deliver proactive network monitoring and implement corrective action to ensure optimal network performance
Provide remote support to Field Engineers working on faults
Ability to prioritise network alarms and incidents in order to fulfil KPI/SLA commitment
Complete network reports and analysis when required
Help drive improvement initiatives to conclusion within agreed timescales
Work well within our NOC team and have the ability to work shift pattern
Capable of working to 2nd/ 3rd line support level on PDH, SDH & IP environment
Structured approach to delivery governance on complex networks
Understanding of network management and use of Network Management Platform tools.
Must be PC literate and competent with Word/Excel/Visio/ MS Project
Planning and managing of risk in a support environment
We promise development and reward opportunities for those who have the passion, enthusiasm and work ethic to harness them. 25 days annual leave plus bank holidays
~4% matched pension scheme
~2 x salary life assurance
~ Access to our staff discount portal
~ Health Cash Plan
~ Cycle to Work scheme
~ Employee assistance programme
~ Recruitment referral scheme
~ Enhanced Family Leave
~ Shift allowance

As a member of the Disability Confident Scheme we welcome applications from individuals who consider themselves as having a disability or long-term health condition. As a gold award holder under the Armed Forces Employer Recognition Scheme , we are interested to hear from candidates who are currently serving in the military who may wish to transition to a civilian Job. We also welcome applications from Reservists, Cadet Forces Adult Volunteers, ex-forces personnel and military spouses / partners.

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