Branch Manager/senior Manager

2 weeks ago

London, United Kingdom Nationwide Building Society Full time

As a Senior Branch Manager , you will be responsible for overseeing a number of branches supporting your own team in the key location as well the leaders in the cluster branches surrounding it. If you’ve already proved your worth in a high-profile retail role, motivating people, improving performance and delivering a fantastic customer service – this is your opportunity to show what you can do.
We need a Senior Branch Manage r for our branch in Kilburn.
This role is Permanent working Full Time, 35 hours per week, Monday to Saturday.
Working in a member-led culture we aim to provide everyone with the products and services they need, you’ll make sure we stick to all regulatory & operational risk requirements. Our branch colleagues help our members through digital and telephone channels as well as face-to-face. They must be multi-skilled and need support and guidance to be as amazing in these channels as they are face-to-face. Inclusion, Diversity and Wellbeing are central in your dealings with both colleagues and members
You will be organised and agile and be able to effectively prioritise workload and resource to ensure you have the right people in the right place at the right time to support our members face to face, over the telephone or digitally.
Working in a customer-led culture where all members are provided with the products and services that they need, you’ll make sure all regulatory & operational risk requirements are adhered to. As a minimum requirement you’ll be passionate about providing customers with an excellent customer service and be able to succeed in meeting challenging service benchmarks, making sure all operational and regulatory risks are effectively managed.
You will be focused on performance management, utilizing your coaching and development skills to add increased value to Nationwide and our members.
It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
Push for better - Thisisabout aiming high and constantly looking for better in how we work together and serve our customers and members.
A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
~ 25 days holiday pro rata
~ Life assurance worth 8x your salary
~ A great selection of additional benefits through our salary sacrifice scheme
~ Access to an annual performance related bonus
~ Access to training to help you develop and progress your career.
~ Nationwide is the world’s largest building society. As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us.

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