Operations Manager
2 weeks ago
Location: Remote with occasional all-expensvdsgred travel
Founded in 2019 by a team of like-minded, and experienced telecoms fanatics, we have one vision; to develop the fastest and most reliable fibre network in the UK
This is an incredibly exciting time at Connect Fibre. We’re growing fast. And we’re looking for people with passion, fresh ideas, and drive to join us on our journey. At Connect Fibre, your voice will shape how we evolve as a company and play a pivotal role in our mission to transform UK towns and villages with full-fibre broadband. The RoleWe need an experienced HubSpot Operations Manager (min two years experience) used to not just maintaining but driving operational and commercial efficiency through knowledge of the tools available.
You’ll be a people person who is driven to understand how our teams use the system and how we can bridge the gap between the current process and that which we aspire to. In addition, you will have a strong analytical outlook and be capable of understanding and delivering on business reporting requirements. It is also essential that you are a confident communicator able to articulate ideas across the organisation.
- Be the HubSpot expert within the business, reviewing and designing processes, automations, evaluating and setting up addons, and ensuring we’re getting the maximum return on our investment
- Commercially astute and able to spot opportunities to reduce cost by automating key team processes and drive higher customer satisfaction e.g. through increasing self-serve capabilities
- Work with key stakeholders to operate, design and iteratively improve our HubSpot capabilities, as well as help to prioritise and build consensus around HubSpot, process and outcomes
- Be a Hubspot champion, advocating its advantages and helping other remote users increase their usage of its capabilities
- Develop reports that track activity and performance over time to identify trends in behaviour or needs that may indicate opportunities for improvement
Conduct a regular root and branch audit ensuring all objects, properties, automations and reports are as required by the business, both now and in the future - Be the point of escalation when issues or conflicts arise within the system setup and/or integrated applications, and engineer permanent, lasting solutions.
- Maintain and update data in HubSpot to ensure accurate records of customer information
- Expert level knowledge of HubSpot from automations to reports and integrations
- Minimum two years of experience with HubSpot CRM at administrator level
- Fluent with all HubSpot hubs: Sales, Marketing, Service, and Operations
- Able to define and represent logical processes
- Technical skills to develop HubSpot workflows, reports, forms, and sequences
- Manage, maintain, configure and support hubs
- Able to help evaluate, configure, test, and deploy Hubspot add-ons to increase functionality
- Company pension contribution
- Continuous development and long-term career prospects
- Home working with occasional all-expensed travel
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