Community Engagement Executive

1 month ago

United Kingdom Wearewild Full time

About Us:

Hey there, we’re Wild. We’re on a mission to remove single-use plastic from the bathroom and redefine the future of personal care across Europe and beyond. We’re a high-growth, venture-backed start-up, launching our refillable deodorant on WeAreWild.com in 2020 - we’re also one of Europe’s fastest growing start-ups. Sounds fun, right?

We're seeking a creative and customer-focussed Community Engagement Executive to join our customer experience team to manage our online community of over 400,000 followers on social media. The ideal candidate will be passionate about engaging with our audience, fostering community, and building brand awareness through witty and engaging social media interactions. This role will straddle the realms of brand marketing and customer service, requiring excellent copywriting skills, a sharp wit, and creative thinking

You will report into our Senior Customer Experience Manager, and work closely with the Brand team to develop the Wild tone of voice and comments strategy.

Ready to become a Wild thing?

If you have any relevant previous work examples (e.g an article you've written or a blog post), please share this when applying

Some of your daily responsibilities:

  • Customer delight: Systematically monitor and reply efficiently to comments, messages and mentions across all social media channels (Tiktok, Instagram, Meta and more, respond to community enquiries and feedback, and be responsible for resolving customer issues, monitor social media channels for relevant content, trends, and opportunities to engage with our audience.

  • Strategy development: Develop and implement strategies to increase brand visibility and engagement through social media interactions.

  • Data & Insights: Stay up-to-date with social media trends, best practices, and emerging platforms to continuously optimise our community management strategy, consolidate and share insights and feedback from customers to other teams across the business, analyse community metrics and sentiment to identify trends, opportunities and areas for improvement

  • Communication: Encourage constructive discussions and discourage disruptive behaviour or spam, foster a sense of community by initiating and participating in conversations and discussions relevant to our brand and industry across social media.

  • Collaboration: Collaborate closely with the Brand team to align messaging and tone of voice with overall the brand strategy and campaigns

What we need from you:

Please note that we welcome applications from candidates who may not hit every single bullet point on the lists below - if you’re passionate about our mission and feel you have relevant skills and experiences to add value to this role, please submit an application

  • Previous experience: Proven experience in managing social media accounts and building engaged online communities through an effective comments strategy

  • Communication: Excellent written and verbal communication skills - you have a natural wit and way with words, and are able to engage with customers in a friendly and approachable manner, you are able to connect with people and always put the customer first.

  • Social Media & Trends: Strong understanding of social media platforms, algorithms and trends, with a passion for exploring new features and staying on top of key trends

  • Time & Project management: You have excellent time management skills and are able to prioritise your workload effectively

  • Tools & Platforms: Experience using social media management tools and analytics platforms (Orlo, Tiktok and Meta is a plus)

What you’ll get from us:

  • 25 days holiday + bank holidays

  • Hybrid working, 3 days a week in our shiny new London office

  • Weekly early finishes and social events

  • Mental wellbeing support through Spill

  • Private healthcare with Vitality

  • A role at a young but well-established brand making a considerable splash in sustainable self-care

At Wild, we know that diversity drives innovation and creativity. We are committed to creating and maintaining a workplace where all employees feel valued and empowered to bring their most authentic selves to work. We recognise that diversity goes beyond visible differences such as race, gender, age, and ethnicity, and encompasses a broad spectrum of backgrounds, experiences, perspectives, and abilities. We encourage individuals from all backgrounds to apply.

#J-18808-Ljbffr

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