IT Administrator

2 weeks ago

London, United Kingdom Cynergy Bank Limited Full time

Application Deadline: 16th May 2024

Hybrid Working Pattern - 3 days in Office & 2 WFH

Job Title:IT Administrator

Location: Central London

Contract Perm/FTC: Fixed Term Contract (31.12.2024)

Salary: Depends On Experience (DOE)

Worktype Place – Full time in office or Hybrid: Hybrid, 3 days in office, 2 WFH

About us

Cynergy Bank is the UK’s human digital bank serving the needs of ‘scale up’ or medium sized and fast-growing SMEs; professionals; high net worth and mass affluent individuals, in essence those market segments that still value human service enabled by great technology.

We recognise that professional and personal lives often overlap and our mission is to help empower our customers to achieve their ambitions by serving all their interdependent banking needs. We provide a comprehensive range of digitally enabled products and services to meet the property finance, business and commercial banking, private banking and personal savings needs of our customers.

Our human and digital model transforms banking for customers who still value a face-to-face relationship that is enabled by the latest digital technology.

We partner with firms such as Google Cloud, Cigniti and Slalom as we continue to innovate in the human digital space.

Cynergy Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Eligible deposits with Cynergy Bank Limited are protected by the UK Financial Services Compensation Scheme .

For more information on Cynergy Bank visit

Company Benefits

  • Competitive Salary and Annual leave Entitlement
  • Pension contribution
  • Life Assurance
  • Season Ticket Loan
  • Employee Assistance Programme
  • Lifestyle Hub
  • Cycle to work Scheme

The role

The Technology Administrator will play a critical role in supporting the team in efficiently purchasing and managing inventory of goods and services necessary for the effective operations. This position requires a proactive individual with strong communication skills, meticulous attention to detail, and the ability to thrive in a fast-paced environment.

Responsibilities:

  • Responsible for the vendor management process in IT.
  • Checking supply quote to budget raising PO supporting through the governance process, including, updating relevant documentation to gatekeeper.
  • Maintain accurate records of all IT vendor management activities, including vendor contracts, purchase orders, and usage levels.
  • Coordinate with supplier & internal stakeholders to ensure accurate reporting and due diligence is maintained.
  • Monitor & produce report for KPI, SLA’s and usage levels to budget ensuring effect contact and budget management is achieved to avoid any potential delays or impact to operations.
  • Responsibility for managing dates to ensure appropriate Third-Party Management is in place aligned to procurement governance.
  • Work closely with vendors to resolve any issues or discrepancies related to orders, deliveries, or invoices.
  • Ensure compliance with company policies and procedures as well as relevant regulatory requirements.
  • Provide administrative support to the IT team, including scheduling meetings, organizing documents, and managing correspondence.
  • Stay informed about business needs, market conditions, and best practices in vendor management to contribute to continuous improvement initiatives.

Desirable knowledge & Experience:

  • Proven experience working in an administrator role, preferably in the financial services industry.
  • Strong proficiency in MS Office applications, particularly Excel, Word, and PowerPoint.
  • Excellent organizational skills with the ability to prioritize tasks and meet deadlines.
  • Exceptional attention to detail and accuracy in data entry and record-keeping.
  • Effective communication skills, both verbal and written, with the ability to interact professionally with internal stakeholders and external vendors.
  • Ability to work independently as well as collaboratively in a team environment.
  • A working understanding of IT systems and outsource relationships.

Behavioural Attributes:

  • Strong interpersonal and communication skills (oral & written) for effective management of stakeholders and third-party suppliers.
  • Communication qualities to drive relevant BAU support and to direct live incidents and change initiatives.
  • Customer centric focus to ensure that internal and external customer impact/benefit is at the heart of our approach to all incidents and change improvement.
  • Service Delivery orientated to ensure that incident resolution and changes are delivered within SLAs and/or agreed timelines and budget.
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