Night Manager

3 weeks ago

West Drayton Greater London, United Kingdom Holiday Inn Full time

Holiday Inn M4J4 Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below. The Opportunity We are seeking a highly skilled and experienced Night Manager to oversee the hotel's overnight operations and ensure that our guests have a safe and comfortable stay. As the Night Manager, you will be responsible for managing the night staff, dealing with any guest requests or issues that may arise, and ensuring that all hotel operations are running smoothly. Responsibilities:

  • Managing the night staff and ensuring they perform their duties to a high standard.
  • Ensuring that all hotel operations are running smoothly during the overnight shift, including front desk operations, security, housekeeping, and maintenance.
  • Dealing with any guest requests or issues that may arise during the night shift, and ensuring that all guests receive excellent customer service.
  • Handling any emergency situations that may arise, and contacting the appropriate authorities if necessary.
  • Completing the nightly audit and preparing reports for senior management.
  • Ensuring that all safety and security procedures are followed during the overnight shift.
  • Managing the overnight budget and ensuring that all expenses are recorded and accounted for.
  • Coordinating with other departments to ensure that any issues or concerns are addressed promptly.
  • Providing training and guidance to night staff to ensure that they are performing their duties to a high standard.
  • Maintaining accurate records of all overnight activities and incidents.
Benefits
  • Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
  • Access to the IHG Employee Room Benefit Programme across their global portfolio. (T&Cs apply).
  • Access to 24/7 Employee Assistance Programme - 24/7 access for our employees to call and get support and advice on any issues they may be experiencing.
  • Refer a friend scheme from £500 to £1000 per referral.
  • Hospital Plan.
  • Online Health Portal.
  • Eye Care.
  • Employee Discount Schemes - 100's of discounts, ranging from groceries, fashion, travel, utilities, days out, and even holidays.
  • Pension Scheme.
  • Free meals on duty.
  • Cycle to Work - Our Cycle2Work schemes from Halfords help all our employees save money and keep fit.
Ideal Candidate
  • Previous experience working in a hotel or similar environment, preferably in a night management role.
  • Excellent customer service skills and a friendly, professional demeanor.
  • Strong leadership and management skills.
  • Excellent communication and interpersonal skills.
  • A good understanding of safety and security procedures.
  • The ability to remain calm and composed in high-pressure situations.
  • A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.

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