PTW | Application

Title: Snr/Business Development Manager
Remote: Sales, Player Support
Contract: Permanent (will also consider B2B contracting)
Salary: Highly Attractive + Bonus / Incentives
Pole To Win is looking for a Snr Business Development Manager or Business Development Manager to develop relationships and grow new business revenue within the video games industry, specifically Player Support. This individual will be a dynamic and highly motivated sales manager, who will cultivate and build long term relationships with new clients, close new business, liaise with decision makers, negotiate service contracts and manage client relationships.
This position is perfect for an engaging, personable, enthusiastic and results-orientated individual, with a passion for video games and helping developers through post and pre-production services. Growth will be driven through growing and managing relationships with a dedicated client base through creative solutions matching to developers needs. This is an individual contributor role and can be remote but you must have experience within the gaming industry or have sold Customer Service /Contact Centre / CX solutions.
Generating new business / large new logo business across Europe focussing on player/customer support and community management solutions.
Creating a client base through content lead outreach campaigns and develop and execute contact strategies including cold calling, social and business networking.

~ Managing the full sales cycle from prospecting to closing and working collaboratively with the delivery teams to creative effective solutions for each new client.


~ Identify new prospective clients, and develop and execute sales development strategies for these and develop net-new business sales to agreed sales targets


~ Act as Key Account Manager for selected customers, managing the relationship with the client, customer review meetings and participating in the communications with the client and handing over to our Client Partnership Management team

Experience selling customer services, outsourcing services, or adjacent services - ideally player support, community, and related tech products and services to different stakeholders at all levels of target organizations
Knowledge of Player/Customer Support Management either within business development, account management or operations with a large network of Player Support contacts in the gaming industry.
Proven track record of exceeding targets through building strong client relationships or significant experience of selecting and managing outsourced vendors in the games industry, or alternatively fintech, new gen technologies, or social media sectors.
Excellent problem-solving, analytical skills with strong experience with spreadsheets, word processing, and sales CRM tools.
Effective time management and must be comfortable working at senior executive contact levels.
Must be self-motivated and able to operate in a remote environment whilst traveling when required.
Must have dedicated workspace if working from home.
A network of gaming industry contacts would be valuable.
Highly Attractive basic salary
Group pension scheme and death in service benefit
Video games focused environment
The opportunity to work with video games pioneers creating cutting edge interactive entertainment
Relocation Assistance
PTW is a boutique games services company that provides custom solutions worldwide. We believe in accelerating innovation across the globe. Our history is in gaming, and we are still gamers at heart. In our time within the games industry, we have worked on over 1,500 titles across all genres and all platforms.
SIDE works at the cutting edge of interactive media as a provider of audio services for the global entertainment market. 1518 is known industry wide for world-class art and is also our in-house game and product development studio.
Basically, anywhere in the world, any platform, any genre, we can help come up with a custom solution to make games run better, get to market faster, and enhance the lives of more players.