IT Support Analyst

2 weeks ago


United Kingdom Clarke Energy Uk Full time

Job Title: IT Support Analyst
Function: IT
Reporting to: Group IT Director
Scope: The Clarke Group
Location: Knowsley, UK and Abroad travel required
Job Purpose: To provide a 1st and 2nd line support to users, alongside taking responsibility for allocated tasks and assisting the Group IT Help desk manager and other IT team members as required.
Majority of time spent: Providing 1st and 2nd line user support.

Responsibilities:

Provide a high quality 1 st and 2 nd line support service , resolving issues in a timely manner and keeping users fully informed at all times.

Undertake:

– PC/laptop builds and rebuilds.

– audits to check that the Acceptable Usage Policy is not being breached.

– general asset maintenance (disk defrags, clean-ups)

Assist the Group IT Director with the general maintenance and development of the Group Wide Helpdesk System.

In conjunction with other members of the IT team administer and repair/replace mobile communication devices on behalf of Clarke Energy.

Take all sales calls and survey requests ensuring that no company information or details are given out.

Manage requests for purchases from users and IT department, passing information to IT Administration Coordinator to arrange pricing and sign off.

Control availability of stock for use by the IT department, ordering replacements as necessary.

In conjunction with other members of the IT team, update and maintain Asset register.

Ensure that Health, Safety, Environmental and Quality management policies and procedures are adhered to in all work undertaken.

Maintain a clean and tidy work environment at all times.

Technical/Professional Knowledge and Skills:

  • Microsoft products
  • Active Directory.
  • Understanding of PC hardware setup and configuration.

Personal Attributes/Skills:

  • Strong face- to- face and telephone communication skills – helpful and speaks in terms others understand.
  • Works well in a team.
  • Customer focused- helpful, wants to deliver an excellent service.
  • Organises time and work effectively.
  • Flexible and adaptable- does what is needed.
  • Calm under pressure.

Essential:

  • Good knowledge of Microsoft Office
  • Experience of working in an IT environment where strong customer service and communication skills are required
  • Active Directory.
  • Understanding of PC hardware setup and configuration.
  • Minimum of two years previous experience working on a helpdesk

Desirable:

  • Degree in IT.
  • Additional IT Qualifications – e.g. MCP
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