Community Engagement Officer

3 weeks ago

East Sussex, United Kingdom Equals One Ltd Full time €25,683

Community Health and Engagement Officer (CHEO) Salary £25,683 per annum FTE
Permanent, part time 30 hrs/week potential for full time role in the future
Eastbourne BN23 UK driving licence essential
Permanent, part time 30 hrs/week which might evolve to full time role
~ Monday to Friday 6 hrs/day, flexible start time
~ Up to 33 days holiday (including bank holidays)
~ Company Pension Scheme
~ Life Assurance

Our client have an exciting opportunity for a Community Health & Engagement Officer to join their East Sussex Wheelchair Services in Eastbourne. Our client is a fast-growing business and a leading provider of Wheelchair Services across the country. They work closely with NHS, Local Authority and Social Care Organisations providing a complete outsourced service driving high quality.
As the Community Health and Engagement Officer you will create and manage a stakeholder relationship plan to ensure all key stakeholders are engaged and play an active role in the service provision. You will contribute to service quality assurance procedures, recruiting and leading a service users board, support their complaints process and support ongoing service improvement activities. You will be highlighting the importance of using lived experience in service improvement and promote the social model of disability within the service.
Promoting the importance of user lived experience in the company, community and among external stakeholders.
Creating, recruiting, and developing a service user forum/service improvement board to meet with on a quarterly basis to oversee improvement and question the local service centre staff.
Attending internal meetings to stay up to date with daily operations of the service and to be the advocate for user experience.
Quality Monitoring & Improvement
Attending the monthly contract review meetings with the Integrated Care Board.
Implementing improvements following complaints.
Supporting users who are not eligible to have a wheelchair provided by the service, helping to identify options available
Supporting Service Users to navigate the complaints process.
Networking and Communication
Networking with professionals in other services to promote knowledge of the wheelchair service and to highlight areas for improvements
Networking with local and national disability organisations.
Some use of local social media to promote service user engagement.
Producing a local newsletter and providing other service users relevant information.
Lived experience of vulnerable children and adults, gained through personal or carer use, including personal experience of wheelchair and other healthcare equipment and services, within a home, health, or social care setting.
Experience of strategic and project planning and decision making.
Good interpersonal skills, including demonstrable knowledge and practice of customer care including conflict management.
Marketing/PR experience would be advantageous.
A UK driving licence is essential.
Interested in this Community Health and Engagement Officer role?

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