Field Service Engineer

2 weeks ago

United Kingdom SPT Labtech Ltd Full time

To support SPT Labtech's growing business across the breadth of our portfolio, we are looking for a self-motivated hands-on Field Service Engineer with proven Electro/Mechanical troubleshooting abilities to be based in the UK.

You will be enthusiastic, committed and ready to take responsibility for coordinating and managing your own time to ensure emergency/preventive maintenance service calls are prioritised and followed through to completion. Excellent customer facing skills are required. Experience working with liquid handling systems would be advantageous.

The primary area served by this new position will be UK with occasional longer distance travel. Candidates should anticipate on average, 8 – 12 days per month of overnight travel.

This vacancy presents an opportunity to provide on-site support for an exciting range of products and will therefore best suit candidates seeking a varied, challenging and stimulating work experience.

About us:

Based in Cambridge, UK SPT Labtech makes products that transform the way scientists work. For more than two decades, our expert scientists, engineers and business innovators have provided scientists with world-leading, innovative solutions for liquid handling, sample preparation, and sample management that help accelerate research and make a real difference to human health. We work collaboratively with our customers, building trusted relationships that enable us to deliver exceptional, personalized experiences designed for real-world challenges in the lab.

Want to be part of a team that’s truly making a difference?

Your key responsibilities will include:

  • Scheduling and performing territory service work such as on-site installation and preventative maintenance;
  • Responsible for account management, ensuring a high degree of customer satisfaction;
  • Performing reactive territory repair visits;
  • Being available to travel at short notice in order to support other Field Service Engineers when needed;
  • Timely completion of all required documentation;
  • Communicating any product quality issues to the appropriate persons;
  • Working closely with the Sales team and the Field Applications Specialists.

About you and your skillset:

  • Exceptional time management skills and ability to prioritise workload;
  • Previous experience working with liquid handling equipment is advantageous
  • Ability to travel on short notice which at times could involve at least 50% overnight travel;
  • Previous experience with electro-mechanical and automated systems, ideally within the pharmaceutical/healthcare sectors;
  • Strong customer focus;
  • Excellent communication skills and a proactive approach to workload;
  • Education equivalent of at least one of the following: Engineering Apprenticeship and HNC, or HND in Electrical or Mechanical Engineering;
  • Self-motivated, team player;
  • Valid Passport

Our commitment to you:

You’ll be working with smart professionals in a motivated and driven team.

We offer a competitive salary package and comprehensive, valued benefits, including private medical insurance, a generous pension plan, and an annual discretionary bonus.

We embrace diversity and inclusivity, regardless of race, ethnicity, gender, gender identity, sexual orientation, physical ability, or family status. We prioritise supporting our employees' diverse needs as we strive for excellence together.

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