Full Time

2 weeks ago


Manchester, United Kingdom Antony Hodari Solicitors Full time

Antony Hodari Solicitors has an opportunity for a Telephone Operator  that is too good to miss To be in with a chance of being the recipient of this excellent package, including a 6% employer pension contribution, and more, apply online today.

Telephone Operator
Full time 37.Shift patterns: Monday to Friday (between 8am and 8pm) and Saturday (9am to 5pm)
Antony Hodari Solicitors has been delivering an industry leading service to clients throughout the UK for nearly 40 years. Specialising in housing litigation, we fight for tenants living in sub-standard accommodation to bring landlords to account. As our new Telephone Operator, you can also expect to receive the following:
~ Annual salary review
~25 days plus bank holidays
~ Day off on your birthday
~ Pension scheme with 6% employer contribution
~ Training, development, and support
~ Company sick pay
~ City Centre location
~ Casual dress
~ Cycle to work scheme


The successful applicant will support the Part 8 Enforcement Team by contacting clients via telephone to follow up on housing disrepair claims. Warm leads will be contacted using a dialler, requiring an excellent telephone manner.
The role involves discussing progress with clients, confirming completion of works or compensation, and documenting details in our case management system. This position is vital for ensuring compliance with legal agreements with landlords.
We recognise that our people are our most valuable asset, and we have a track record of developing staff of the future.
Identifying Housing Disrepair Claims that require breach of contract applications to be started
Contacting existing clients by phone to obtain instructions on the position with regards to any outstanding repairs to the property
Good telephone manner with an ability to explain next steps to clients
If any works outstanding set up new claim on our case management system (full training will be provided)

To excel in this role, you will be able to meet the following criteria:
Strong written and verbal communication skills, including a pleasant telephone manner
Building rapport, active listening, and effectively steering conversations are key to the role
Confidence on the phone is crucial to provide empathetic and persuasive client assistance
Proficiency in MS Office is required
Eagerness to learn is crucial, as training will be provided for the role
Experience in a target-based telephone contact role would be ideal; it may also suit an applicant with general telephone customer service role experience
Experience using a telephone dialler is advantageous
Case Management System experience would be helpful but is not essential, as training will be provided
If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
No agencies please.
Other suitable skills and experience include Telesales, Customer Service Agent, Customer Service Advisor, Client Care, Customer Support, Administrator, Client Coordinator, Customer Service Coordinator, Call Centre, Telephone Operator, Phone Operator, Telemarketer, Telesales Executive, Customer Assistant, Telephone Agent, Telephone Claims Agent, Telephone Claims Representative, Call Centre Agent, Breach Claims Agent.



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