Customer Service Executive

3 weeks ago


St Albans Hertfordshire, United Kingdom Anonymous Full time

Working closely with our client who are a Global business who have a real passion for what they do. This business holds a legacy of over 130 years’ experience and are renowned for being best-in-class for providing high quality and reliable solutions & services for their clients. They are looking to secure an energising, hard working, curious, honest, friendly and accurate Customer Service Executive to join their team. Responsibilities for this role include:

  • Provide exceptional customer service to clients via phone, email, and chat
  • Using SAP for Order Processing & Order Management within the UK.
  • Communicating with colleagues in Belgium, India, Pakistan, Uruguay, Singapore
  • Working to supply major Blue-chip companies throughout the world
  • Receives, reviews documents and processes customer orders and enquiries.· Generates and sends sales invoices, credit notes and debit notes.
  • Approves supplier invoices· Maintains and updates customer and product files (hard copy and computer database)
  • Amends and maintains pricing files as requested by the Market Managers or Managing Director
  • Raises and processes purchase orders as requested by Customer Services Team Leaders or the Managing Director
  • Provides cover for the customer services Team Leaders during illness or holidays
  • Receiving and Answering company E Mails
  • Stock Monitoring and Stock Rotation
  • Ordering of replenishment stock when required (worldwide suppliers).
  • End of Month Stock Checks
To be successful you will need:
  • Great attention to detail
  • Be IT Literate
  • Experience of arranging logistics
  • Ability to meet deadlines
  • Ability to multi - task
  • Experience of processing invoices
  • B2B experience
  • SAP experience would be beneficial.
This is an excellent opportunity to join a well founded yet growing business

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