Business Analyst

3 weeks ago

London, United Kingdom AMS Contingent Full time

AMS is the world's leading provider of Talent Acquisition and Management Services. Our contingent Workforce Solutions (CWS) service partner with M&G to support contingent recruitment processes.
On behalf of M&G, AMS are looking for a Client Services Business Analyst based in London on a 6 Month Day Rate Contract. This is a hybrid working model with 2/3 days per week in the office.
M&G have a vision to become the best loved and most successful savings and investment business. To help them achieve their vision they're looking for exceptional people who live their values and behaviours and who can inspire others; The role sits within the Global Client Services Delivery team. This team is a core function of the business linking key communications and processes with sales areas, fund management, risk, legal and compliance, reporting and operational departments.
In this role you will carry out various activities in support of the client service experience. These include managing or specialising in key capabilities such as the service catalogue, development and analysis of Client Service MI to elicit service insights and supporting the development of initiatives and other processes designed by the team to deliver a market-leading client service. The role will also help to support introducing new and changed processes, documenting user guides and communicating changes as required to ensure adoption by M&G and their clients.
Support the Head of Global Client Enablement by developing and maintaining key client servicing capabilities.
Help to design, deliver and maintain such service capabilities including, but not limited to, the service catalogue and building out of MI capability.
Undertake requirements gathering and analysis
Support the Business Change & Governance where required.
Undertake other client service experience activities as required by the Head of Global Client Enablement.

Strong business analysis skills including the design and documentation of processes.
Experience of structured, operational activity and change in support of client business.
Financial services or asset management client service experience.
At M&G Diversity and Inclusion is a strategic objective. We welcome applications from all individuals regardless of age, gender/gender identity, sexual orientation, ethnicity/nationally, disability, or military service and welcome those who have taken career breaks. We will consider flexible working arrangements for any of our roles.'
AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business
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