Director of Operations
2 weeks ago
Who are we?
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts across the world. We work with big brands such as Hilton, Accor, Marriott, and IHG as well as small independent hotels and everything in between.
What makes us special is who we are, and we are Hilton - Hospitality, Integrity, Leadership, Teamwork, Ownership, Now
The most recognized name in the industry, Hilton remains synonymous with the word “hotel.” From inaugural balls and Hollywood awards Galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.
Our 350 bedroomed Hotel is located just two miles from Heathrow Airport's Terminal 5, with transport links from all terminals, boasting Meeting and Event space for up to 1200 delegates, a Fitness centre, Business centre, the Gallery Restaurant, River Bar, and Café.
What is in it for you?As part of the Aimbridge team, you will have access to a suite of benefits that include:
- Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
- 24/7 access to our employee assistance programme
- 33 days holiday
- Annual bonus scheme
As Operations Manager you will create and implement standard operating procedures to be adhered to across all departments, ensuring performance is managed effectively at all levels. You will work with the Senior team to contribute to the overall strategic plan for the business, utilising all available opportunities to drive revenue and manage the overall running of the hotel in the GM's absence, monitoring guest feedback and actioning where appropriate. Finally, you will support HOD’s to effectively recruit and develop their teams and ensure a culture of team engagement and service excellence is always adhered to.
Specifically, you will be responsible for performing the following tasks to the highest standards:
- Working in collaboration with the General Manager (GM) and the Senior Leadership team focusing on the Hotel's strategic aims
- Working with the GM, Financial Controller and Director of Revenue to ensure profits are maximised and aligned with the Hotel's strategy
- Ability to drive accountability and demonstrate measured progress and success through time sensitive KPI's.
- Plan, direct and coordinate the service delivery of all Operational departments in order to meet and exceed guest expectations
- Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded. Including the development and coaching of hotel leaders and team members with a key focus on succession planning and supporting top talent in the hotel
- Ensure statutory compliance throughout the Hotel
- Comply and exceed hotel and brand service standards being a key role model and inspiring the team to deliver an outstanding guest experience
- Ensure that costs are controlled throughout the operational departments
Experience and a successful track record of managing at Operations Manager level within a hotel, experience within a major global brand is preferred.
You'll have extensive experience of working within a structured team environment and able to demonstrate effective influencing skills.
You'll be highly commercially driven, thinking like a customer but acting like an owner at all times.
Highly motivated and enthusiastic and a good team player.
Experience managing a busy team to improve their performance through coaching and feedback, and create performance and development goals for colleagues, recognizing good performance.
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