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Serviceability Engineer

4 months ago

Woking Surrey, United Kingdom McLaren Full time

No restraints. No limitations. We don’t simply push boundaries. We completely rethink them. McLaren Automotive exists to create breath-taking performance road cars.

It takes a community to do what we do. A diverse group of people with many areas of expertise, united by their passion to deliver visionary products and set new benchmarks.

McLaren Automotive commits to equal opportunity for all. Diversity, Equality and Inclusion is at the heart of our impact, it drives our innovation and enables us to truly create something special. Join us on our journey.

Purpose of Role

The successful applicant will work in the Vehicle Serviceability team within Service Development in Aftersales. Here you will report to the Vehicle Serviceability Manager and Senior Manager – Service Development. Experience and a rounded knowledge of all aspects of vehicle service is essential, and you will use this knowledge to influence future vehicle design throughout the development process with a focus on the needs of the customer and our retailers. You will also be an integral part of our focus to retrospectively enhance the service level of our existing vehicles by developing new repair processes and special tooling.

Principal Accountabilities

  • Review current designs for Serviceability and introduce improvements.
  • Review and sign off Engineering changes where appropriate, correlate engineering changes and disseminate information to the Serviceability team.
  • Benchmarking of competitor vehicles for Serviceability
  • Lead the research, development and implementation of solutions to improve the service level of our vehicles retrospectively on allocated Enhanced Serviceability projects.
  • Represent Service Development as the lead throughout the vehicle development process.
  • Communicate Service Development progress and critical issues to programme management, Chief Engineers and Aftersales stakeholders on allocated vehicle projects.
  • Confidently challenge design concerns that impact the customer and our retailers in project meetings.
  • Review maintenance schedules for existing models
  • Review vehicle design to improve the cost of ownership and support accessory opportunities including retrofit items.
  • Review potential requirements for special tooling and communicate to the Serviceability team, engaging & managing suppliers where appropriate and completing validation activities.
  • Perform regular reviews with Engineering function groups to ensure Service Targets are met.
Knowledge, Skills and Experience
  • Experience in a high-quality road car environment and fully conversant with all aspects of vehicle repairs and servicing including body repair.
  • Experience of refurbishment programmes in the automotive sector
  • Understanding of dealership documentation and maintenance systems
  • Experience with Microsoft Office tools (PowerPoint, Excel, Word, Project etc.)
  • Conversant with CAD (Catia V5)
  • Educated to degree level in Mechanical or Automotive engineering, or possessing extensive automotive experience.
Personal Attributes
  • Well-presented and professional with a high level of integrity
  • Adaptable, quick thinking, decisive, showing strong initiative and self-determination.
  • Strong planning and follow-up skills and meticulous in detail
  • Drives deliverables and initiatives through to completion.
  • Ability to manage multiple work streams with varying priorities.
  • Ability to work well in a team on some projects while also working more autonomously when required.
  • Confident and concise communicator, ensuring risks, benefits and where necessary, proposed countermeasures are communicated to stakeholders.
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