Technical Services

3 weeks ago


Birmingham, United Kingdom Amazon TA Full time

That's a bit like having your cake and eating it, right? We have big plans and want to continue to develop and retain the best talent.
As a working student your primary focus is to complete your apprenticeship studies by learning and developing your skills, knowledge and behaviors to work towards successful graduation. You will be set objectives and goals by your training provider and line manager to support your studies.
As an IT Support Apprentice at Amazon, you'll gain a vast range of useful experiences and skills working with cutting-edge technology to keep our business running smoothly by resolving hardware, software, server and infrastructure issues, for our operations network.
You will work towards the Information Communications Technician (Support Technician pathway) apprenticeship Level 3 standard
You will build your skills over an 18-month period starting in September 2025, which will help you develop personally and professionally. Virtual classroom/virtual based training to cover knowledge,
• On-the-job training in an Amazon Fulfilment Centre
• Online learning
• Alongside extensive development of your technical skills, you will also grow your abilities in crucial complementary areas like organization, prioritization, data and problem-solving techniques, teamwork, communication, and presentation skills.
As your knowledge and skills increase over the duration of the scheme you will have opportunities to be part of projects and initiatives, making a difference for customers.
The on the job experience will help you build a portfolio of evidence towards your apprenticeship. You will be given dedicated time to focus on your studies to help you stay on track and work towards successfully completing your qualifications. You will attend a number of workshops across the duration of the apprenticeship, workshops will involve online virtual delivery by a training provider. You may also have opportunity to undertake internal training courses to support you in developing Amazon related skills and knowledge.
Core Networking Principles
• Windows Operating Fundamentals
• AWS Cloud Modern Workplace Administration & Advance IT Principles
IT Support apprentices can work across a number of teams in Amazon working with managers to help deliver big or small projects successfully. Apprentices support information technology assets, executing a variety of technical standard operating procedures on hardware, operating systems, or enterprise application software typically in a single location or across a group of sites.
You will be 18 years old or older before the contract's start date (September 2025)
• 3 x GCSE's at grade 4-9 (A-C) or above (or equivalent) including Maths and English
PREFERRED QUALIFICATIONS Amazon is a 24/7 operation, you must have flexibility in working hours and shift patterns to provide cover for operational requirements as this role may include working weekends and/or night shifts.
Note: This opportunity is designed for those new to the field. We advise you to submit your application as soon as possible, as the roles will close once filled. We will be holding online assessments from November through to February, with assessment centers taking place between February and May. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit



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