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Systems Coordinator

4 months ago

Shirebrook Derbyshire, United Kingdom Frasers Group Full time
Job Description

To support our Everlast operational team and enhance the delivery of all systems and reporting.

The Systems & Data Coordinator is a full-time position, reporting into the Systems & Data Manager. The role is diverse and covers all systems and reporting across the business, as well as working with gym and central teams members to ensure data is readily available and our processes are as efficient and seamless as possible.

This role will be based out of our Head Office site in Shirebrook.

Job Description
  • Represent Everlast Gyms as an ambassador for the business
  • Support gym teams with remote troubleshooting and training
  • Reviewing, managing and taking action to resolve tickets raised through our HALO system
  • Identify pain points and report to the Systems and Data manager along with any solutions
  • Update basic knowledge articles and training materials for our gym & central teams
  • Provide reporting and data for various departments within the central team
  • Testing system issues and liaising with third party support teams to resolve
  • Supporting department heads with recovery of monies owed
  • Working reactively on ad-hoc Systems & Data related tasks as required by the Systems & Data Manager
Qualifications
  • Excellent interpersonal skills
  • Efficient with Microsoft Office
  • Great time management skills and ability to work to tight deadlines
  • Attention to detail
  • The ability to Think Without Limits
  • Ambition to grow and develop
  • Positive and energetic
  • Adaptable, with an ability to work independently and as part of a team
  • A solution driven approach
  • A passion for health and fitness.

Desirable

  • Experience of Leisure Management Systems (desirable)
  • Knowledge of Direct Debit schemes.
  • System configuration and administration skills.
Additional Information
  • Think without limits - Think fast, fearlessly, and take the team with you.
  • Own it and back yourself - Own the basics, own your role and own the results.
  • Be relevant - Relevantto our people, our partners and the planet.