Homebased Systems Analyst
1 month ago
Home based role Help strengthen our Team as our Network Configuration Analyst. Home based role.
Great opportunity to join our Capacity and Reporting Team, within the Service Operations Team. You will play a crucial role in maintaining and optimizing ITSM (IT Service Management) Asset and Configuration Management processes. Your responsibilities include ensuring coordinated multi-service provider operations, managing asset and configuration policies, and conducting audits.
Work closely with cross-functional teams to identify current and future network Configuration Management requirements.
Analyse network locations, hardware, and leased line data sets to identify accuracy issues.
Develop Configuration Management processes and standards.
Collaborate with Operations and Service Delivery teams to implement solutions to address configuration constraints and performance or accuracy issues.
Monitor and report on Configuration Management performance metrics.
Maintain up-to-date knowledge of industry best practices and emerging trends in Configuration management.
Provide regular updates to senior management on Configuration Management activities and performance trends.
Develop and maintain documentation of Configuration Management processes and procedures.
Strong experience in Configuration Management.
Strong analytical and problem-solving skills, with the ability to analyse large amounts of data and make data-driven decisions.
Knowledge of network architecture, devices, protocols, and performance metrics.
Proficiency in tools used for data analysis, MS Excel, MS Access, SQL.
Familiarity with network monitoring and management tools such as SNMP, ICMP, SolarWinds, BMC Remedy, ServiceNow.
About Capita Technology and Software Solutions (TSS)
Capita Technology and Software Solutions (TSS) is a newly formed global shared service, responsible for delivering innovation and digital transformation for Capita's businesses and clients. We work collaboratively with Capita's divisions to shape the right digital technology solutions to help clients work differently, engage differently, sell differently and to be resilient to whatever next comes their way. We create innovative technology and software solutions for Capita's clients and businesses while ensuring secure, resilient and predictable service delivery. TSS brings together colleagues from across Capita into a single function to deliver world-class technology and software solutions for Capita's businesses and clients.
Opportunity to progress your career.
~23 days annual leave (rising to 27 days with time) with opportunity to buy more leave.
~ The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
~ Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
~ Company matched pension, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave and plenty more.
You'll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. To view our Covid-19 and process adjustments information, please visit the Capita Careers site.
We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic.
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