VP of Operations

4 weeks ago

London, United Kingdom Miiro Hotels Full time

The ultimate focus of this role will be to provide unparalleled operational leadership and mentorship to the InterGlobe Portfolio (10 Hotels across Europa). As a member of the Senior Leadership Team based in London, the VP is responsible for overseeing the portfolio and working with the property based and corporate support teams to ensure the hotels reach their full potential in the areas of revenue generation, operational management, associate engagement, guest satisfaction, and asset value enhancement. The VP of Operations provides the leadership, management and vision necessary to ensure that each property has the proper operational controls, administrative and reporting procedures, and people systems in place to effectively grow the business and ensure financial strength and operating efficiency. Generally, works with considerable independence, developing operating plans and related operational processes in alignment with broader company objectives.

Core Work Activities:

  • Strong ability to mentor GMs to ensure successful operation of the region’s hotels; set short-term and long-range goals to aid in the achievement of each property’s defined performance metrics.
  • Support with Hotel opening and rebrandind.
  • Establish proactive owner relationships and ensures effective, proactive communication with ownership representatives at all times.
  • Maximize employee performance and positive morale by serving as an ambassador of the core values
  • Responsible for providing strategic direction and executing operational processes and procedures for an assigned area.
  • Translate the overall business strategy into day-to-day execution, providing coaching and feedback to the General Managers.
  • Directs the strategic planning and execution to enhance profitability, cash flow, productivity and efficiency through the management company’s operations; spearheads the development, communication and implementation of effective growth strategies and processes.
  • Monitors the various inputs of guest satisfaction and implements programs to address concerns at specific locations, notes and responds to trends measured in specific markets.
  • Develops and directs the testing of various improvements in brand standards and guest needs analysis; implements processes and systems that will generate higher employee productivity and/or revenues
  • Cultivates new management contracts and new Strategic Partners through achieving superior performance results.
  • Maintain budget controls on all operations activities tied to region and employees.
  • Implements plans and programs to generate higher ADR, Occupancy Rates, and RevPAR.,
  • Achieves budgeted GOP by month and for the year through vigilant focused management of all expenses.
  • Works with internal revenue/sales team and hotel owners to offer innovative products and services consistent with our core principles.
  • The individual will be a role model in the organization by exhibiting behaviors to achieve expected results in the right way, while consistently demonstrating our core values.
  • Cultivate a culture of high performance and accountability.
  • Interacts regularly with executive team and individual department heads to ensure that company’s operational priorities are aligned with total company direction.
  • Motivates and leads a high-performance management team; attracts, recruits and retains qualified members of the operations team; provides mentoring as a cornerstone to the managers career development.

WHAT SHOULD YOU BRING:

  • Generally, a professional position requiring significant knowledge and experience in one or more disciplines and/ or business operations as well as associate and/or organizational management experience.
  • University degree and/ or relevant experience generally required.
  • 10 years senior management expirience in the hotel industry with focus in Rooms/ F&B Operations & a high degree of Commercial experience
  • Proven experience in understanding contracts, presentation/ public speaking skills, International SOP’s, operations budgets and capital budgets is essential.
  • Change management - must have the ability to support, manage and initiate change within the organization, taking steps to remove barriers and / or to accelerate pace and implementation.
  • Experience evaluating business trends, developing and successfully implementing new business programs and strategies that enhance multiunit business performance.
  • Successful track record of creating positive and influential owner relationships
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