Head of Delivery

3 weeks ago

England, United Kingdom Nasdaq, Inc. Full time

AVP, Regional Head of Customer Delivery page is loaded AVP, Regional Head of Customer Delivery
Apply locations London - Bishopsgate Lithuania - Vilnius time type Full time posted on Posted 14 Days Ago job requisition id R0018322 Innovation is the driving force of the global economy. At Nasdaq, we embrace technology, data andinsights that have the power to transform market participation, unlock greater access to capital and
We are building the financial system of the future. Customer Delivery is an integral part of Nasdaq Fintech growth and success. This division's mission is to continuously enhance the Nasdaq Fintech Customer experience in how they consume the Nasdaq Axiom, software and services, using a strategic customer-centric approach focused on driving customer adoption and retention. Thus, successfully differentiating us from our competition and contributing to the net growth of our business while offering intense and excellent career development opportunities.
The Director, Regional Head of Customer Delivery, Regulatory, is responsible for contributing to the business growth of the company by managing an expanding services business and the associated team within EMEA .This is also with respect to both increased new services and education bookings through the timely, effective delivery of services contracts resulting in a profitable services business and satisfied customers across the Regulatory reporting (Nasdaq Axiom) product lines. This position reports directly to the Regional Head of Customer Delivery EMEA
Lead and manage teams of Services professionals responsible for scoping, designing, and implementing Nasdaq solutions across the region utilizing services best practices
Responsible for aligning with portfolio directors, and coordinating CD resources to ensure that services engagements are accurately scoped and client expectations are managed such that client satisfaction is achieved
Create and execute a growth plan including a strategy to build, manage, and burn the backlog in order to attain revenue goals, as well as continued attachment of professional services to new product contracts and organic growth of the services run rate business within the existing local customer base in order to attain bookings goals
Execute and fine tune the regional transformation plan
Manage the entire business for the area, ensuring financial objectives are achieved and expenses are within budget
Partner collaboratively with portfolio directors, actively participating in the sales account planning and pipeline management planning activities to assist in identifying new and follow-up Services and Education opportunities
Ensure contract business terms do not expose the company to unreasonable risk and provide the capability to achieve target margins
Interact with staff, customer, and internal departments as necessary to escalate implementation issues, with the purpose of timely and effective resolution
Ensure managers collaborate with the Resource Management team to ensure appropriate and consistent assignment of all applicable staff, enabling each to obtain billable utilization targets
Ensure all staff adhere to the timely execution of operational processes, including timesheets, expenses, and project reporting. Ensure all staff adhere to company policies of Code of Conduct/Ethics, Security, and any required training available at LMS
Develop and mentor staff by guiding their learning in conjunction with the strategy and direction of Nasdaq's Product and Services businesses
Minimum 10 years in professional services consulting of which 5 years is within management, with experience in capital markets and/or regulatory solutions for financial industry preferred 
Previous implementation experience with mission critical systems
Prior employee management and project/program management experience
Must demonstrate the ability to apply sound judgment to any situation and negotiate the best outcome for all involved parties
Understands the complexity of software implementations as a result of previous personal experience and apply past experience to assist current team in achieving their objectives
Record of leadership in a global, remote, team-oriented environment, working well in a fast-paced environment, and meeting multiple, concurrent deadlines
We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
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