Maintenance Manager
3 weeks ago
Our client, based in Hampshire, is currently recruiting for a Responsive Maintenance Manager on a four month temporary contract, with the view to extend.
The position is due to start immediately on a full-time basis. The daily rate is £350 - £380 per day via an umbrella company.
The ideal candidate will have experience managing a responsive repairs team within either a Housing Association or Local Authority and have previously managed Surveyor’s.
Managing the responsive repairs team which includes seven members of staff, Surveyor’s and a Contact Centre Manager who leads the housing hub team and deals with complaints and scheduling of repairs
Managing and motivating the technical team and Repairs Housing Hub to successfully deliver the housing responsive repairs service
Ensuring the housing landlord service delivers a safe and compliant responsive repairs service to all tenants and residents within budget, on time, and getting it right first time
Ensuring that all landlord housing repairs performance targets are met through robust contract management
Supporting and driving the transformation of the responsive repairs service through digital applications in landlord housing, ensuring that data is gathered and used as effectively as possible to shape the housing landlord repairs services
Ensuring the delivery of effective communications, putting the customer at the heart of everything we do and building positive relationships with all tenants, residents, and stakeholders
Experience of working in the social housing maintenance sector
Experience of managing a responsive/reactive maintenance team
Broad experience of working with term maintenance contracts, schedule of rates and contractor claims
Knowledge and experience of applying housing repairs legislation, guidelines, regulations, code of practice and service standards
Significant experience of supportive staff management with the ability to lead, motivate and enthuse staff
Experience of report writing and policy and procedure formulation
Project Management skills
Experience of identifying organisational improvements and interventions through business intelligence and statistical data
Strong customer focus and commitment to the principles and practices of excellence customer service
Change skills - a positive commitment to change and continuous improvement of services delivered to tenants and leaseholders
Good and demonstrated contract management skills monitoring contractor performance and productivity
Project Management – ability to respond and work to targets/priorities
One day from home per week
~ Monday – Friday, 9am-5pm
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