Senior Director, Commercial Management

3 weeks ago

London, United Kingdom London Business School Full time

London Business School require a new Director, Client Experience to join our globally ranked top ten Executive Education department.
You will be accountable for various tasks, most notably providing clients with world class experiences which will include seamless account & project management of Executive Education’s custom programmes. The Director, Client Experience will be responsible for and lead a team of Senior Account Managers and Senior Manager, Client Experience.
Contribute to the development of a strategy for Executive Education to enable the realisation of the London Business School vision.
Build a vision of world class project/account management and ensure team are performing to these standards.
Partner with Client Directors, Legal, Finance and Customer Experience teams to understand our clients’ goals and needs and provide expert advice on how best to support, resource and deliver to clients and associated programmes.
Develop and manage ongoing relationships with key stakeholders to identify and deliver solutions that benefit all parties across London Business School.
Drive business growth by identifying opportunities for new projects and accounts
Demonstrable credibility and a network of contacts in an area of expertise.
Subject matter expert in legislation, policies, tools or systems applicable to own area of specialism.
Project or change management certification and experienced in leading and implementing complex business change solutions.
Broad understanding of each of London Business School’s activities and offerings.
Ability to scan the horizon, identify industry best practice and translate this into future planning for own area of specialism.
Proven financial management skills and commercial acumen.
Why London Business School
aglobal and vibrant business communitybasedin two of the world’s most dynamic cities, London and Dubai.We offer best inclass hybrid learningto our students andparticipants, whilst creatinga flexible, supportive and dynamic working environment for our people to excel in, whatever their location.
Generous annual leave of 27 days PLUS extra between Christmas and New Year
Generous pension package, 14.Amazing range of professional development to support your career path
Enhanced cycle to work scheme
Wellbeing offering to support your physical, mental and financial health
All enjoyed in a Smart (hybrid) Working environment so we’re looking forward to discussing how, where and when you might work best to deliver in your new role.
Our commitment to driving inclusion and belonging
We are a globally reaching institution, committed tocreating tangible and sustainable change in drivinginclusion & belonging within our School, education andsociety at large.We are dedicated to creating an environment where everyone in our community feels they belong and thrive.This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard.

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