Flagship Store General Manager

1 month ago

Harrogate North Yorkshire, United Kingdom OnTheBooks Full time

*Retail experience is an absolute must have. Hospitality experience alone will not unfortunately not fulfil the role requirements.*

Company

Based on the outskirts of Harrogate in a brand new flagship store, this company is known across the country for their exceptional product offer & dining experience.

Featuring a brand new home & gift hall, a high-quality produce food hall including a bakery, delicatessen, chef-to-go range and butchers. In addition there is a well-established horticulture & garden offer and a beautiful restaurant and cafe.

With values rooted in providing high-quality products delivered with exceptional service they are now looking for a General Manager.

What we're looking for

We are looking for a tenacious & customer centric General Manager, with innovative ideas, who can coach, lead and inspire a high performing team.

You'll need to be able to develop & grow both the retail & hospitality business, across all divisions, whilst ensuring the customer remains at the heart of everything.

A minimum of 5 years’ experience in a Senior leadership role either as an Area Manager, General manager, or the equivalent of a multi-operational retail site.

Proven commercial success gained within a multi-operational retail environment with a turnover of >£10m per annum.

Ability to remain calm under pressure, possessing excellent conflict & performance management skills

A positive can-do & solution orientated attitude, with the ability to embrace change.

The Role

Overall accountability for the profit & loss.

Responsible for overseeing the day-to-day running of the site across all divisions: food hall, dining, home & garden, private hire functions and in-house events.

Working closely with the Managing Director & Marketing Director to create strategies to drive brand awareness and sales opportunities across the local, national & social networks and ecommerce platform.

Providing & inspiring exceptional customer service.

Creating a positive and high performing team culture and recruiting, training and developing staff in partnership with the People Manager.

Ensuring customer service guidelines are clear and embedded in all staff KPI’s.

Package

£50,000 salary

28 days holiday inc bank holiday

Generous staff discount

Onsite parking

Other benefits – to be agreed on a case by case basis

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