Information Technology Graduate
3 months ago
As an IT first line Graduate Engineer, your role typically involves providing initial support for IT-related issues within an organisation. This is often a starting point for many IT professionals, and it can serve as a solid foundation for a career in IT. Here are some key responsibilities, skills, and tips for success in this role:
Job Summary:
We are seeking a motivated and technically proficient IT First Line Graduate Helpdesk Engineer to join our dynamic IT team. The successful candidate will be responsible for providing initial support to end-users, diagnosing and resolving technical issues, and escalating complex problems to higher-level support. This is an excellent opportunity for a recent graduate to gain hands-on experience in a fast-paced IT environment.
Key Responsibilities
Technical Support
Provide first-line technical support to end-users via phone, email, and in-person.
Diagnose and resolve hardware, software, and network issues.
Assist users with password resets, account lockouts, and other common technical problems.
Incident Management
Log all incidents and service requests in the ticketing system.
Ensure all tickets are updated regularly with accurate information.
Escalate unresolved issues to second-line support or relevant teams.
System Maintenance
Perform routine maintenance tasks, such as software updates and patch management.
Set up and configure new computers, software, and peripherals for users.
Assist with maintaining inventory of IT equipment and software licenses.
User Training and Documentation
Provide basic training to end-users on IT systems and applications.
Create and update user guides, FAQs, and technical documentation.
Maintain an up-to-date knowledge base for common issues and resolutions.
Continuous Improvement
Identify opportunities to improve support processes and user satisfaction.
Participate in team meetings and contribute to knowledge-sharing initiatives.
Stay current with emerging technologies and industry best practices.
Key Skills and Qualifications
Education : Bachelor's degree in Computer Science, Information Technology, or a related field.
Technical Proficiency : Basic knowledge of computer hardware, operating systems (Windows, macOS, Linux), and common software applications.
Problem-Solving Skills : Strong analytical skills and the ability to troubleshoot and resolve technical issues effectively.
Communication Skills : Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
Customer Service : Strong customer service orientation and a desire to help others.
Teamwork : Ability to work well in a team-oriented environment.
Organisational Skills : Good organizational skills and the ability to prioritise tasks effectively.
Additional Requirements
Willingness to work flexible hours, including occasional evenings or weekends, as needed.
Ability to handle stressful situations calmly and effectively.
Eagerness to learn and develop new skills.
Benefits
Competitive salary and benefits package.
Opportunities for professional growth and career advancement.
Supportive and collaborative work environment.
Access to ongoing training and development programs.
This job description serves as a general overview of the duties and responsibilities associated with the IT First Line Graduate Helpdesk Engineer role. The specific tasks and requirements may vary depending on the needs of the organisation.
-
Information Technology Graduate
3 months ago
Basingstoke, Hampshire, United Kingdom Tomato Energy Full timeAs an IT first line Graduate Engineer, your role typically involves providing initial support for IT-related issues within an organisation. This is often a starting point for many IT professionals, and it can serve as a solid foundation for a career in IT. Here are some key responsibilities, skills, and tips for success in this role: Job Summary: We are...
-
Information Technology Graduate
3 months ago
Basingstoke, United Kingdom Tomato Energy Full timeAs an IT first line Graduate Engineer, your role typically involves providing initial support for IT-related issues within an organisation. This is often a starting point for many IT professionals, and it can serve as a solid foundation for a career in IT. Here are some key responsibilities, skills, and tips for success in this role:Job Summary:We are...
-
Information Technology Graduate
3 months ago
Basingstoke, United Kingdom Tomato Energy Full timeAs an IT first line Graduate Engineer, your role typically involves providing initial support for IT-related issues within an organisation. This is often a starting point for many IT professionals, and it can serve as a solid foundation for a career in IT. Here are some key responsibilities, skills, and tips for success in this role:Job Summary:We are...
-
Information Technology Graduate
3 months ago
Basingstoke, United Kingdom Tomato Energy Full timeAs an IT first line Graduate Engineer, your role typically involves providing initial support for IT-related issues within an organisation. This is often a starting point for many IT professionals, and it can serve as a solid foundation for a career in IT. Here are some key responsibilities, skills, and tips for success in this role:Job Summary:We are...
-
Information Technology Graduate
3 months ago
Basingstoke, United Kingdom Tomato Energy Full timeAs an IT first line Graduate Engineer, your role typically involves providing initial support for IT-related issues within an organisation. This is often a starting point for many IT professionals, and it can serve as a solid foundation for a career in IT. Here are some key responsibilities, skills, and tips for success in this role:Job Summary:We are...
-
Information Technology Graduate
3 months ago
Basingstoke, UK, Hampshire, United Kingdom Tomato Energy Full timeAs an IT first line Graduate Engineer, your role typically involves providing initial support for IT-related issues within an organisation. This is often a starting point for many IT professionals, and it can serve as a solid foundation for a career in IT. Here are some key responsibilities, skills, and tips for success in this role:Job Summary:We are...
-
Information Technology Educator
1 month ago
Basingstoke, Hampshire, United Kingdom Quantum Scholars Full timeInformation Technology Educator Needed Company: Quantum Scholars A reputable educational institution is in search of a committed and enthusiastic Information Technology Educator for a temporary teaching role. This position offers the potential for a long-term contract based on performance. Position Details: Work Schedule: Full-time, 5 days a week ...
-
Information Technology Manager
3 weeks ago
Basingstoke, Hampshire, United Kingdom Spectrum IT Recruitment Full time €55,000IT Manager Location: Basingstoke – Fully Office-Based Salary: Up to £55,000 Are you a hands-on IT Manager looking for your next challenge within a small SME? We are seeking an IT Manager for our client, a growing company that values technical expertise and a can-do attitude. You will be instrumental in managing all aspects of the IT function, both...
-
Information Technology Manager
3 weeks ago
Basingstoke, Hampshire, United Kingdom Spectrum IT Recruitment Full time €55,000IT Manager Location: Basingstoke – Fully Office-Based Salary: Up to £55,000 Are you a hands-on IT Manager looking for your next challenge within a small SME? We are seeking an IT Manager for our client, a growing company that values technical expertise and a can-do attitude. You will be instrumental in managing all aspects of the IT function, both...
-
Information Technology Support Engineer
2 weeks ago
Basingstoke, Hampshire, United Kingdom Corriculo Recruitment Full time €32,000COR5692 Support Engineer, 2nd line, (Basingstoke, Permanent, £32,000) If you are a keen, enthusiastic and personable Support Engineer looking for a varied role within a dynamic SME environment, then this is a great opportunity to join a growing, award winning company, with head offices in Basingstoke. In a varied and highly-visible role, the Support...
-
Information Technology Support Engineer
2 weeks ago
Basingstoke, Hampshire, United Kingdom Corriculo Recruitment Full time €32,000COR5692 Support Engineer, 2nd line, (Basingstoke, Permanent, £32,000) If you are a keen, enthusiastic and personable Support Engineer looking for a varied role within a dynamic SME environment, then this is a great opportunity to join a growing, award winning company, with head offices in Basingstoke. In a varied and highly-visible role, the Support...
-
Information Technology Instructor
1 month ago
Basingstoke, Hampshire, United Kingdom GSL Education Full timeBecome a Key Member of Our Educational Team as an IT TeacherLocation: BasingstokeFull-time, Long Term OpportunityGSL Education is on the lookout for a dedicated IT Teacher who is eager to motivate secondary school learners in Basingstoke. As the selected individual, you will be instrumental in fostering digital skills and critical thinking among students....
-
Information Technology Support Engineer
2 weeks ago
Basingstoke, Hampshire, United Kingdom Corriculo Recruitment Full time €32,000COR5692 Support Engineer, 2nd line, (Basingstoke, Permanent, £32,000) If you are a keen, enthusiastic and personable Support Engineer looking for a varied role within a dynamic SME environment, then this is a great opportunity to join a growing, award winning company, with head offices in Basingstoke. The Role In a varied and highly-visible role, the...
-
Information Technology Support Engineer
2 weeks ago
Basingstoke, Hampshire, United Kingdom Corriculo Recruitment Full time €32,000COR5692 Support Engineer, 2nd line, (Basingstoke, Permanent, £32,000) If you are a keen, enthusiastic and personable Support Engineer looking for a varied role within a dynamic SME environment, then this is a great opportunity to join a growing, award winning company, with head offices in Basingstoke. The Role In a varied and highly-visible role, the...
-
Information Technology Support Analyst
9 hours ago
Basingstoke, Hampshire, United Kingdom Corriculo Recruitment Full timeSupport Analyst, Service Desk, 1st line, Entry-level COR5802 An excellent, award winning company seeks a Support Analyst / Service Desk Analyst – with some existing commercial IT experience - for a varied role within a dynamic SME environment. The Role In a varied and highly-visible role, the Support Analyst / Service Desk Analyst will be given the...
-
Information Technology Support Analyst
6 hours ago
Basingstoke, Hampshire, United Kingdom Corriculo Recruitment Full timeSupport Analyst, Service Desk, 1st line, Entry-level COR5802 An excellent, award winning company seeks a Support Analyst / Service Desk Analyst – with some existing commercial IT experience - for a varied role within a dynamic SME environment. The Role In a varied and highly-visible role, the Support Analyst / Service Desk Analyst will be given the...
-
Hampshire, United Kingdom Shaw Daniels Solutions Full timeIT Infrastructure Manager The IT Infrastructure Manager is responsible for overseeing and managing the company’s IT infrastructure, including servers, storage, networks, and data centers. This role involves ensuring the stability, security, and efficiency of IT systems while leading a team of IT professionals and managing infrastructure projects. ...
-
Hampshire, United Kingdom Shaw Daniels Solutions Full timeIT Infrastructure Manager The IT Infrastructure Manager is responsible for overseeing and managing the company’s IT infrastructure, including servers, storage, networks, and data centers. This role involves ensuring the stability, security, and efficiency of IT systems while leading a team of IT professionals and managing infrastructure projects. ...
-
Hampshire, United Kingdom Shaw Daniels Solutions Full timeIT Infrastructure ManagerFind out if this opportunity is a good fit by reading all of the information that follows below.Location: HampshireThe RoleThe IT Infrastructure Manager is responsible for overseeing and managing the company’s IT infrastructure, including servers, storage, networks, and data centers. This role involves ensuring the stability,...
-
Information Technology Manager
3 weeks ago
Basingstoke, Hampshire, United Kingdom Spectrum IT Recruitment Full time €55,000IT Manager Location: Basingstoke – Fully Office-Based Are you a hands-on IT Manager looking for your next challenge within a small SME? We are seeking an IT Manager for our client, a growing company that values technical expertise and a can-do attitude. You will be instrumental in managing all aspects of the IT function, both proactively and reactively,...
