General Manager- Niagara Falls, Ontario

8 hours ago

Wakefield West Yorkshire, United Kingdom Blue Shock Recruitment Solutions Full time

About Us:
Blue Shock Executive Search, established in 2003, is a renowned executive search firm excelling in recruiting top-tier candidates across the restaurant, hospitality, and food service-related sectors. As industry leaders, we specialize in forging connections between exceptional talent and leading employers in Canada and the US. Our dedicated team acts as your career architects, focusing on connecting you with opportunities that align with your skills and aspirations. We are passionate about propelling your career forward, ensuring that the next step you take is not just a job but a fulfilling journey. Partner with us, and let's build your success story together.

Client Summary:
Our Client offers great food and fun with a strong passion for hospitality, over-the-top performance and creating a legacy of greatness that endures and prospers for generations to come. In the beginning there was a passion about making delicious, high-quality menu items available and affordable to everyone. What was once a single, family-owned restaurant now has over 700 locations around the world.

Overview:
The Restaurant General Manager is responsible for partnering with other members of the restaurant leadership team to ensure the restaurant operates in a way that creates a superior guest and employee experience while growing sales and increasing profitability. The Restaurant Manager has specific accountabilities for ensuring the restaurant’s service systems are operating effectively while providing shift leadership to all employees in the restaurant.

Key Leadership Competencies:

  1. Acts with Character and Integrity
  2. Communicates With Impact
  3. Coaches for Performance
  4. Connects and Engages with Others
  5. Focuses on Guest Service
  6. Sets High Standards of Excellence
  7. Creates Accountability for Performance
  8. Plans and Organizes
  9. Leads Teams

Qualifications

Education

  1. High School Diploma (or equivalent) required
  2. Degree in Management, food service, or a hospitality-related field preferred

Other Key Qualifications (Training, Knowledge, and/or Certification):

  1. Knowledge of PeopleSoft, Labor Management System, Talent Acquisition System, Kitchen Display System, Table Management System, and Inventory and Ordering Systems
  2. Knowledge of Culinary Back Office Systems
  3. Able to use appropriate labor reports and staffing guidelines
  4. Experience creating schedules for hourly employees
  5. High level of attention to detail
  6. Excellent communication skills with all levels of employees within the restaurant as well as with guests
  7. Excellent planning and organization skills

Preferred Skills & Experience

  1. 3 years of experience as a General Manager supervising the culinary or service operations of a full-service restaurant.
  2. Proven ability to lead the overall culinary or guest service experience
  3. 2 years of experience recruiting, selecting and retaining hourly employees
  4. Experience training, coaching and developing hourly employees to ensure that they are able to perform to the best of their abilities.
  5. Experience setting high standards and holding employees accountable for meeting those standards
  6. Ability to develop service improvement or culinary plans based upon business and service results

Out-of-Country Applicants: We do not provide sponsorship opportunities or international relocation; applicants must currently reside in Canada to be considered for this position.

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