Front Office Manager

2 weeks ago


London, United Kingdom Accor Hotels Full time

Sofitel Luxembourg Le Grand Ducal, Luxembourg, LU

Front Office Manager - Sofitel Luxembourg

Hôtels alliant luxe à la Française et gastronomie locale raffinée.

Sofitel Luxembourg Le Grand Ducal

Surplombant la vallée de la Pétrusse, le Sofitel Luxembourg Le Grand Ducal offre une vue exceptionnelle sur le quartier historique de la ville. C'est l'endroit rêvé pour vous plonger dans le charme inénarrable de Luxembourg, tout en profitant d'un accueil et d'installations haut de gamme. L'hôtel est idéalement situé, en plein centre historique et à seulement 10 minutes de l'aéroport.

Sofitel Luxembourg Europe

Le Sofitel Luxembourg Europe est l'unique hôtel 5étoiles du plateau du Kirchberg. Situé en plein coeur du quartier des institutions européennes et à proximité du nouveau centre des expositions, c'est l'endroit idéal pour les clients en voyage d'affaires ou d'agrément. Vous pourrez vous détendre dans l'un des sites culturels proches de l'hôtel ou réveillez vos papilles dans l'un de nos restaurants

Description du poste

Missions principales :

  • Est garant du bon déroulement du séjour du client dans l’hôtel
  • Manage et motive les équipes de la réception pour offrir une prestation de qualité au client.
  • Est garant de la réalisation des objectifs quantitatifs et qualitatifs de son service.
  • Développe le chiffre d’affaires par son action de vente et de gestion du CA hébergement de l’hôtel

Principales responsabilités :

  • Etablit un relationnel de qualité avec le client, tout au long de son séjour, afin de le fidéliser.
  • Prend en compte et anticipe les besoins du client.
  • Gère les réclamations lorsque celles-ci n’ont pu être prises en charge par ses collaborateurs et y apporte rapidement une solution.
  • Véhicule l’image de l’hôtel.
  • Est garant de la bonne application de la politique tarifaire de l’hôtel
  • Veille au respect de l’application des procédures d’audits internes.
  • Développe la motivation et l’adhésion de ses équipes en créant un bon climat de travail.
  • Participe au recrutement.

Formation/expériences professionnelles:

  • BTS et/ou licence professionnelle hôtellerie restauration
  • Expérience significative dans un métier de contact
  • Expérience de management d’équipe
  • Maitrise de l’environnement informatique
  • Maitrise du français et de l’anglais professionnel - une troisième langue serait un plus

Qualités:

  • Capacité d’anticipation
  • Esprit d’équipe
  • Sens de l’accueil et du service
  • Rigueur et sens de l’organisation
  • Excellente présentation
  • Résiste au stress
Informations supplémentaires

Exigences de visa: Le(la) candidat(e) doit être légalement éligible pour travailler au Luxembourg. L'hôtel n'est pas en mesure d'aider les candidats à obtenir cette autorisation de travail Européenne.

LA MISSION ?A l’image de la cuisine de Mamie dans notre enfance, notre cuisine est généreuse mais de qualité.En ce sens, vous participez à la mise en place des plats et respectez les valeurs de la M

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