Experience Designer- Researcher

4 weeks ago


England, United Kingdom Civica Full time

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local government to central government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.
Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.
As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

Your mission will be to plan and design user research activities, selecting the most effective methods to achieve your goals and serve your users best. By analysing research data, you'll uncover valuable insights to better comprehend your users and effectively communicate your findings with the team and stakeholders.

As part of our team of User Research specialists, you'll have the chance to deliver exceptional user experiences across a wide range of products. You'll work on everything from large platform builds to web applications and mobile apps.

As you grow in your role, you'll take on the responsibility of shaping and managing project direction and scope in collaboration with product teams. Additionally, you'll play a crucial role in developing and improving our user research services within our UX practice. You'll also champion user research throughout Civica, spreading the importance of user-led design and fostering a user-centric mindset through various channels.

Ability to design and conduct usability testing sessions
~ Demonstrated experience in applying qualitative and quantitative analysis techniques
~ Experience of delivering user research in an Agile framework, working with multi-disciplinary teams
~ Collaboration with the UR and UX teams, as well as individuals within the wider organization
~ Championing inclusion, equity and accessibility in research
~ Life at Civica: Life at Civica is fun and flexible. Civica Foundation | Giving Culture: We encourage our people to take advantage of our Days of Difference initiative that makes a lasting impact in the community through goodness and charity.

Civica Culture | Work life balance and Blended working : Flexible working, less commuting and more time with friends and family gives a perfect work life balance to our people.

Learning and Development | Growth Opportunities: Being a people-first company, we have integrated health and wellbeing benefits for our members and their family. Generous Leave Policy: Civica allows you to take time off from work with generous leave benefits.
Tenure Milestone Recognition: Our groups are for anyone who wants to support and ally with that community.

Financial Times - Diversity Leader 2023 : We’re committed to maintaining an inclusive and supportive culture.
Societal Impact: Our solutions impact positive societal change, supporting local Authorities, Schools, Police forces, the NHS and numerous Central Government offices.



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