Information Technology Support Engineer

3 weeks ago


Bristol, United Kingdom Blues Point Ltd | IT Recruitment Full time

Our client is looking for a 1st Line Support engineer to work at their Bristol (Bradley Stoke) offices. If you are a recent Computing/Computer Science graduate looking for your first commercial role, or have completed an IT (technical support) apprenticeship, this could be the role for you.
This person will need to have a UK Driving licence and their own transport.
The IT support engineer will work in the Bristol offices, resolving 1st line support issues and escalating more complex issues to 2nd line engineers. An IT Degree (Computing, Computer science) and a desire to pursue a career in IT support/Infrastructure or relevant training such as an IT apprenticeship.
Any relevant commercial experience in an IT support role would be beneficial
Logging service desk support tickets taken by phone or email.
Speaking with end users on the phone as part of the helpdesk role.
Build and setup of new Laptops, mobile phones and tablets.
Opportunity to get involved with in-house IT projects in house.
Installing or changing software to fix issues (Windows patching, PDQ deploy).
Remotely accessing hardware or software for clients to make changes and fix problems.
Triage of incoming support tickets from all regions.
Adding and removing users from Office 365.
Windows Server 2019 + Windows server admin, Group Policy etc. (Windows 10, 11 + Dell Clients.
Office 365 Client side, MS Teams.
There will be occasional travel within the role, to other sites in the south west so you will need a driving licence and your own car (Mileage is paid for travel).
£20,000 to £24,000 (depending on experience) + benefits.



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