Manager, Operations

4 weeks ago

Swadlincote Derbyshire, United Kingdom DSV ROAD LIMITED Full time
Company description: DSV is one of the very best performing companies in the transport and logistics industry. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.Read more at Job description: Key Tasks Drive continuous improvement efforts and provide ideas and suggestions for more efficient operations and ongoing cost savings measures Meet all client specified KPI’s and complies with Quality system requirements. Manage the operations to achieve prescribed objectives Apply sound communication and motivational techniques, creating programs to supervise fairly and equitably, counsel, and (where needed) discipline team members Assist in creating programs for hiring, training, and professional development Performance evaluation - Recommending promotions, wage increases, and other HR activities Effectively keep senior management and client representatives informed of critical issues that affect the operations Duties / Responsibilities Plan the daily work schedule by reviewing existing work orders, arrival notices, and instructions from customers Assess priorities based on time sensitivity and available resources Review current volume demands to plan for reorganization of warehouse space, and needed changes in levels of supplies, equipment, or staffing needs. Responsibility for ensuring effective training is delivered to team members by qualified individuals and ensures adherence to SOPs (DSV and client) Ensure leadership team assesses progress of trainees to determine new hire performance and DSV cultural fit Maintain high degree of motivation in team members to retain focus of providing highest levels of customer satisfaction Provide ongoing growth and development opportunities for team members Support adherence to Standard Operating Procedures (SOPs) Conduct routine staff meetings to review daily/weekly work activities Ensure all team members are properly trained and efficient in the required information systems to meet company and client objectives and facilitate the efficient operation of the facility Ensure that necessary computer software and hardware are purchased in accordance with Corporate IT policies and guidelines Remain knowledgeable regarding changes in hardware and software technology Develop proficiency in client systems Manage high level customer service standards for all functions Assure that client accounts receive the required level of operational and administrative support Maintain appropriate contact with all functions and responds to requests when required Attend or lead meetings with key customers to discuss any customer issues Coordinate management of supplier/customer visits to the site Manage warehouse operations supervisors & support staff Skills and Competencies Bachelor’s degree is preferred 7 years’ experience working in a logistics/distribution/relevant environment 5 years’ experience in a supervisory role Experience in Air Freight and Sea Freight Imports and Exports Proficient in Microsoft Office (Excel, Work, and Power Point) English (reading, writing, verbal) proficiency in business communication at all levels Strong attention to detail, accuracy and ability to accomplish tasks in a timely manner Good organisational and personal skills Good communication skills, written and oral Good leadership, supervision, and planning skills Ability to work flexible schedules, including nights and weekends, as required by the operation Participation in established cross training metrics activities with the opportunity to improve their knowledge in multiple areas/departments Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment We offer: Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 75,000, operating in over 95+ countries. Be part of a company that has strong ambitions and targets for sustainability initiatives, both internally and externally** Be part of a company that has strong company values, to find out more about DSV, including our Values, click the link at the bottom of the page***. In addition, we can offer access to a selection of employee benefits, such as:

Enhanced Annual Leave Entitlement from your start, which increases with length of service. Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars Salary Sacrifice Cycle Scheme WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents. LifeWorks app for access to cashback and discounts on high street and online brands. Life Insurance and which includes access to expert probate support. Eyecare Voucher Scheme

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