Workplace Manager
24 hours ago
Workplace Services Manager
Location: Telford, TF3 4ER
Hours of work: 40
Contract Type: Permanent
ISS in the UK provides high quality facility services designed to maintain the fabric and appearance of buildings.
ISS provides facilities management; cleaning & hygiene services; maintenance and building services; vending; security; landscaping and a wide range of other tailor-made services for customers throughout the Public and Private Sectors.
Job Description
As the Workplace Services Manager, you will hold ultimate responsibility for ensuring exceptional service delivery across all aspects of the client site.
This includes overseeing Cleaning, Catering, Security (including Manned Guarding), Helpdesk operations, Engineering, and the overall customer experience.
Your role will involve understanding the broader strategy for the Account and actively supporting the Account Director in planning and executing initiatives that drive growth and profitability.
Your leadership will be instrumental in maintaining high standards across all services, ensuring they align with the client's needs and expectations. You will work closely with various teams to deliver a seamless and consistent experience for everyone on-site, from employees to visitors.
Your ability to integrate and manage diverse service areas will be key to fostering a positive and productive workplace environment.
In this role, you will not only ensure day-to-day operations run smoothly but also contribute to the long-term success of the account by identifying opportunities for improvement and innovation.
Your strategic input will help shape the future of the services we provide, ensuring they continue to meet the evolving demands of the client and the market.
This is a critical position that requires a blend of operational excellence, strategic insight, and a deep commitment to customer satisfaction.
Key Responsibilities
- Ensure the safety and wellbeing of ISS colleagues within their sites
- Own delivery of Facility Services on the sites within their remit, ensuring consistent and high-level service delivery across the sites
- Manage and develop the on-site ISS teams for their sites, with direct line responsibility for on-site ISS leads and SMEs (e.g. Engineers)
- Contribute to reporting on progress and developments
- Ensure all aspects of Statutory Compliance are maintained as required at all times
- Collaborate with and support Regional Workplace Services Manager counterparts to ensure a consistent level of service delivery across the corporate estate.
- Contribute to UK wide initiatives, innovation and ‘side of desk’ responsibilities
- Support emergency response arrangements, incl. participating in an on-call rota, ensuring BCP arrangements are appropriate and teams are aware
- Own engagement with building user stakeholders within their region
Professional and Personal Competencies/Qualifications
- Graduate calibre and/or appropriate time served track record in facility services or relatable industries
- Professional qualifications
- Experience within the FM Management arena including managing hard services and security
- Strong customer and client focus – customer facing Facilities Management environment.
- Supplier management – in a similar type of environment.
- Managing performance and identifying improvements through the use of management data.
- Team Player – experience within a contract/project/facilities management team
- Computer Literate – good understanding and working knowledge of office software
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
-
Workplace Manager
1 day ago
Telford, United Kingdom ISS Facility Services UK Full timeWorkplace Services ManagerLocation: Telford, TF3 4ERHours of work: 40Contract Type: PermanentISS in the UK provides high quality facility services designed to maintain the fabric and appearance of buildings.ISS provides facilities management; cleaning & hygiene services; maintenance and building services; vending; security; landscaping and a wide range of...
-
Workplace Manager
14 hours ago
Telford, United Kingdom ISS Facility Services UK Full timeWorkplace Services ManagerLocation: Telford, TF3 4ERHours of work: 40Contract Type: PermanentISS in the UK provides high quality facility services designed to maintain the fabric and appearance of buildings.ISS provides facilities management; cleaning & hygiene services; maintenance and building services; vending; security; landscaping and a wide range of...
-
Workplace Manager
21 hours ago
Telford, United Kingdom ISS Facility Services UK Full timeWorkplace Services ManagerLocation: Telford, TF3 4ERHours of work: 40Contract Type: PermanentISS in the UK provides high quality facility services designed to maintain the fabric and appearance of buildings.ISS provides facilities management; cleaning & hygiene services; maintenance and building services; vending; security; landscaping and a wide range of...
-
Workplace Manager
3 hours ago
Telford, United Kingdom ISS Facility Services UK Full timeWorkplace Services Manager Location: Telford, TF3 4ER Hours of work: 40 Contract Type: Permanent ISS in the UK provides high quality facility services designed to maintain the fabric and appearance of buildings. ISS provides facilities management; cleaning & hygiene services; maintenance and building services; vending; security; landscaping and a wide...
-
Workplace Manager
10 hours ago
telford, United Kingdom ISS Facility Services UK Full timeJob DescriptionWorkplace Services ManagerLocation: Telford, TF3 4ERHours of work: 40Contract Type: PermanentISS in the UK provides high quality facility services designed to maintain the fabric and appearance of buildings.ISS provides facilities management; cleaning & hygiene services; maintenance and building services; vending; security; landscaping and a...
-
Workplace Manager
11 hours ago
telford, United Kingdom ISS Facility Services UK Full timeWorkplace Services Manager Location: Telford, TF3 4ER Hours of work: 40 Contract Type: Permanent ISS in the UK provides high quality facility services designed to maintain the fabric and appearance of buildings. ISS provides facilities management; cleaning & hygiene services; maintenance and building services; vending; security; landscaping and a wide...
-
Workplace Manager
3 weeks ago
Telford, United Kingdom HAYS Full timeNew Job Opportunity for Workplace Manager in Telford Your new company We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools Your new role The main purpose of the role is to be responsible for the planning of the...
-
Workplace Manager
3 weeks ago
Telford, United Kingdom HAYS Full timeNew Job Opportunity for Workplace Manager in Telford Your new company We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools Your new role The main purpose of the role is to be responsible for the planning of the...
-
Workplace Services Manager
1 hour ago
Telford, Telford and Wrekin, United Kingdom ISS Facility Services UK Full timeJob Title: Workplace Services ManagerAbout the RoleWe are seeking an experienced Workplace Services Manager to join our team at ISS Facility Services UK. As a key member of our operations team, you will be responsible for ensuring exceptional service delivery across all aspects of our client sites.Key ResponsibilitiesOversee the delivery of facility...
-
Workplace Concierge
3 months ago
Telford, United Kingdom Mitie Full time**Signature is the premium front of house provider within Mitie, we pride ourselves on our authentic, signature approach to our customer service and relationships with our clients, offering bespoke, tailored and fluid services that fit the clients needs and requirements. We are recruiting for;** - **Full time - Workplace Concierge**: - **Monday to Friday -...
-
Workplace Services Director
20 hours ago
Telford, Telford and Wrekin, United Kingdom ISS Facility Services UK Full timeJob Title: Workplace Services ManagerISS Facility Services UK is seeking a highly skilled and experienced Workplace Services Manager to join our team. As a key member of our operations team, you will be responsible for ensuring exceptional service delivery across all aspects of our client sites.Key Responsibilities:Ensure the safety and wellbeing of ISS...
-
Workplace Services Director
23 hours ago
Telford, Telford and Wrekin, United Kingdom ISS Facility Services UK Full timeJob Title: Workplace Services ManagerISS Facility Services UK is seeking a highly skilled and experienced Workplace Services Manager to join our team. As a key member of our operations team, you will be responsible for ensuring exceptional service delivery across all aspects of our client sites.Key Responsibilities:Ensure the safety and wellbeing of ISS...
-
Soft Services Workplace Coordinator
3 months ago
Telford, United Kingdom ISS Facility Services Full time**Soft Services Workplace Co-ordinator** **Contract: Professional & Technology Services** **Location: Shropshire** **Hours of work: 40** **Contract Type: Permanent** In the capacity of a Soft Services Workplace Coordinator, your role is focused on establishing an effective management framework to coordinate activities related to security, concierge, and...
-
Manager Service
1 day ago
Telford, Shropshire, United Kingdom ISS Facility Services UK Full timeWorkplace Services Manager Location: Telford, TF3 4ER Contract Type: Permanent ISS in the UK provides high quality facility services designed to maintain the fabric and appearance of buildings. ISS provides facilities management; cleaning & hygiene services; maintenance and building services; security; landscaping and a wide range of other...
-
Manager Service
24 hours ago
Telford, Shropshire, United Kingdom ISS Facility Services UK Full timeWorkplace Services Manager Location: Telford, TF3 4ER Contract Type: Permanent ISS in the UK provides high quality facility services designed to maintain the fabric and appearance of buildings. ISS provides facilities management; cleaning & hygiene services; maintenance and building services; security; landscaping and a wide range of other...
-
Facilities Management Director
19 hours ago
Telford, Telford and Wrekin, United Kingdom ISS Facility Services UK Full timeJob Title: Workplace Services ManagerISS Facility Services UK is seeking a highly skilled and experienced Workplace Services Manager to join our team. As a key member of our operations team, you will be responsible for ensuring exceptional service delivery across all aspects of our client sites.Key Responsibilities:Oversee Cleaning, Catering, Security,...
-
Facilities Management Director
22 hours ago
Telford, Telford and Wrekin, United Kingdom ISS Facility Services UK Full timeJob Title: Workplace Services ManagerISS Facility Services UK is seeking a highly skilled and experienced Workplace Services Manager to join our team. As a key member of our operations team, you will be responsible for ensuring exceptional service delivery across all aspects of our client sites.Key Responsibilities:Oversee Cleaning, Catering, Security,...
-
Facilities Management Director
17 hours ago
Telford, Telford and Wrekin, United Kingdom ISS Facility Services UK Full timeJob Title: Workplace Services ManagerISS Facility Services UK is seeking a highly skilled and experienced Workplace Services Manager to join our team. As a key member of our operations team, you will be responsible for ensuring exceptional service delivery across all aspects of our client sites.Key Responsibilities:Oversee Cleaning, Catering, Security,...
-
Facilities Management Director
20 hours ago
Telford, Telford and Wrekin, United Kingdom ISS Facility Services UK Full timeJob Title: Workplace Services ManagerISS Facility Services UK is seeking a highly skilled and experienced Workplace Services Manager to join our team. As a key member of our operations team, you will be responsible for ensuring exceptional service delivery across all aspects of our client sites.Key Responsibilities:Oversee Cleaning, Catering, Security,...
-
Facilities Management Director
16 hours ago
Telford, Telford and Wrekin, United Kingdom ISS Facility Services UK Full timeJob Title: Workplace Services ManagerISS Facility Services UK is seeking a highly skilled and experienced Workplace Services Manager to join our team. As a key member of our operations team, you will be responsible for ensuring exceptional service delivery across all aspects of our client sites.Key Responsibilities:Oversee Cleaning, Catering, Security...