Chief Operating Officer

Family Service Association of Bucks County has been growing steadily and is seeking to accelerate growth. The board and CEO are looking for a mission-focused, seasoned, strategic, and process-minded leader with experience scaling an organization, leading an executive management team, leveraging technology, and developing a performance culture among a group of diverse, talented individuals. Reporting to the Chief Executive Officer, the Chief Operations Officer (COO) must be a leader who is able to help others at Family Service Association of Bucks County deliver measurable, cost-effective results that make the vision a reality. While it is essential that the COO bring efficient and effective systems to increase the productivity of the agency, it is also critical that the team retain the creative spark that drives the mission of Family Service Association of Bucks County.
Agency wide Operations and Quality Improvement
Create and support a high performing culture aligning the core values of the Agency.
Oversee the coordination, integration, and operations of all programs, contracts, and related services, promoting collaborative relationships between program areas and ensuring that the expectations of funders, partners, constituents, clients, and other stakeholders are consistently met.
Work closely with the finance department to budget and monitor programmatic operations to ensure sound fiscal and system management.
In collaboration with the Director of Quality Improvement, develops and implements systems for data reporting, measurement and supporting revenue generation and program performance.
Develops and maintains positive relationships with current and potential funders as well as community partners. Identifies growth opportunities and priorities and responds to partner agency concerns.
Coordinates projects to ensure adequate administrative controls, quality, increased effectiveness, and procedural efficiencies.
Using strategic data collection and analysis, works closely with the CEO to develop and implement the agency’s strategic plan.
Serves on various staff, community, and professional committees/task forces to coordinate agency activities and facilitate agency goals and initiatives; participates in community outreach efforts.
Using data driven analysis, promotes agency program results and community impact with partners in the human services community, government representatives, and the public.
Drafts and/or reviews agreements with government funders, foundations, other donors and with sub-contractors.
Proactively works with potential and current funders and/or partner organizations to stay current with trends, potential funding opportunities, and opportunities for collaboration on projects that may further the agency’s mission.
Through an operational lens, reviews the development of project proposals and responses to RFP’s.
Shelter and Housing Services
In coordination with the Director of Housing Services, the COO has ultimate responsibility for the Bucks County Emergency Homeless Shelter and related housing initiatives.
Monitors and develops shelter operations, service contracts, policies & procedures.
Monitors and develops shelter/housing programs to meet evolving needs, data analysis regarding program outcomes, budgeting, and resource development.
Responsible for evaluating on-site risk management ensuring adequate safeguards for health, safety, security, and professional practice.
Facilities
Maintains overall responsibility for the functioning of each facility location, service contracts, and lease agreements.
Reviews quotes submitted for projects to ensure they fit budgetary needs.
Works with the Facilities Technicians to review and implement timelines for facilities work that will least impact the agency business at the location requiring work; monitors the progress of facilities projects.
Reviews recommendations made by the Facilities Technicians for building or grounds improvement.
Establishes and directs the strategic long-term goals, policies, and procedures for the information technology department.
Determines the organization’s long-term systems needs and any hardware and/or software acquisitions needed to accomplish the agencies’ objectives.
Uses data reporting, analytics, and trending outcome reports to inform strategy and direction of current and new programs/opportunities and considers this given emerging developments in our field.
Direct supervision and annual evaluation of the following positions/departments:
Director of Housing Services
Director of Quality Improvement
Facilities
Temporary and/or additional direct reports may be assigned for special initiatives or as necessitated by organizational needs
The successful candidate will likely have management experience with both for-profit and non-profit organizations. Facilities management and a strategic understanding of technology required.
evidence of the ability to consistently make good decisions through a combination of data analysis, wisdom, experience, and judgment; high level of business acumen including successful P&L management; facilities and technology management, problem solving, project management, and creative resourcefulness.
Capacity Building – Ability to effectively build organization and staff capacity, developing a top-notch workforce and the processes that ensure the organization runs smoothly.
able to act and react as necessary, even if limited information is available; General Management – Thorough understanding of full range of business functions and systems, including strategic development and planning, budgeting, and business analysis.
Customer/Client Focus – Maintain a working knowledge and pulse on community trends and needs, as well as program short falls to offer recommended solutions.
Problem Solving/Analysis – Evaluate programs, proposals, contracts, and employee competencies. Computer Aptitude – Skilled use of Microsoft office products; excel, word, & outlook
Demonstrated commitment to the values of diversity, equity, inclusiveness, and empowerment.
Master’s Degree required in Business Administration, Non-Profit Management, Non-Profit Leadership, Public Health Administration, or a Master’s Degree in a closely related business or human service leadership profession from an accredited college or university.
Willing and able to travel between agency facilities and community or partner events.
Pennsylvania Child Abuse Clearance

Family Service Association of Bucks County is a nonprofit 501(c)(3) social service organization with locations throughout Bucks County in Langhorne and Bristol, Pennsylvania. Family Service also operates a call center, twenty school-based sites, and two additional locations including the Emergency Homeless Shelter and the Teen Center site. For 69 years, Family Service has been improving the lives of children and families, doing whatever it takes to help them overcome obstacles and reach their full potential.
In 2021, more than 40,000 people turned to Family Service for help addressing a broad range of challenges. Family Service offers a variety of programs and services focused on increasing opportunities for adults, protecting seniors, reducing substance use, improving the lives of those with mental illness, preparing children and adolescents for the future, improving the quality of life for those living with HIV/AIDS, and much more.
Family Service is a member of United Way of Bucks County and Social Current and is fully accredited by the Council on Accreditation. Family Service is also licensed by the State of Pennsylvania to provide mental health and drug and alcohol assessment and treatment services.
Family Service Association provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Family Service employees must be fully vaccinated against COVID-19 or receive an agency-approved exemption for health or religious reasons.
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