Property Manager
3 weeks ago
Position: Residential Property Manager
Reports to: Senior Project Manager & Head of Department
Functional responsibility to: Residential Departments
Other regular relationships: Tenants, Clients, Suppliers
Overall purpose of the job: The Residential Property Manager ensures the seamless operation of the residential AST portfolio, consistently providing optimal advice to clients.
Primary Responsibilities:
- Collect residential rent and pursue late payments using the Qube automated system.
- Document all actions taken on late payments in Qube.
- Complete and record residential check-out procedures promptly.
- Maintain up-to-date Letting Compliance and Certificates, recording them on the server.
- Assist with property viewings as required.
- Attend regular property inspections.
- Monitor tenancy renewals and communicate termination obligations to landlords and tenants within the designated time-frame.
- Coordinate tenancy check-outs and notify the team of available properties.
- Negotiate renewal tenancies on behalf of landlords.
- Manage maintenance issues, liaising with contractors and tenants, and obtaining written authorisation from landlords before approving works.
- Arrange deposit refunds or handle TDS disputes when necessary.
- Organise all renewal documents, including AST agreements and certificates, updating relevant systems accordingly.
- Approve invoices for payment upon landlord authorisation.
- Ensure all services, maintenance contracts, and call-outs meet required standards, resolving any issues promptly.
- Provide timely and appropriate advice to tenants with queries.
- Contact tenants before their tenancy expires, noting their intentions in the system and informing the team.
- Ensure all properties comply with current health and safety and licensing regulations, including HMO compliance.
- Ensure outstanding bills are paid within appropriate timescales.
- Verify utility bills and payment reminders in Qube, requesting missing invoices as needed.
- Represent Atlas in a professional and respectful manner to clients, tenants, and suppliers.
- Collaborate with internal team members and across departments as necessary.
- Provide helpful communication and advice to Heads of Departments and Directors
The key to growth is in our differences, not similarities. Alongside our partners, building a diverse, inclusive and equal environment is at our core: everyone is made to feel welcome and encouraged to be their authentic self. Respect isn't an opt-in, it's the only way forward.
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