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Technical Project Manager
1 month ago
Job title: Technical Project Manager
Salary: £25 p/h
Location: UK Remote
Duration: 12 months
Exciting Opportunity Alert
Are you a Technical Project Manager with a passion for delivering exceptional customer support? Our client, a leading organisation in the tech industry, is searching for a talented individual like you to join their team on a 12-month contract basis
About the Role:
As a Technical Project Manager, you will play a vital role in providing top-notch technical support to our client's High Potential customers and high-revenue segments. With excellent communication skills, you will be the go-to person for troubleshooting and investigating technical issues. Your main goal? To ensure customer satisfaction through prompt and effective support
Key Responsibilities:
- Be the friendly face of our client's organisation, providing technical support across software, hardware, and integrations.
- Become an expert in our client's Workplace product and support tools, delivering customer support through various channels.
- Investigate and troubleshoot technical issues reported by customers, escalating them to higher support tiers or engineering when necessary.
- Collaborate closely with department heads, managers, supervisors, vendors, and others to ensure a smooth resolution of problems.
- Propose and lead small-budget projects, contributing to continuous improvements and enhanced customer experience.
✨ What's in it for You:
As part of our client's dynamic team, you'll have the opportunity to work with an array of talented professionals. You'll collaborate not only with the global team but also with regional Customer Success Managers, Solutions Architects, and multiple Engineering Teams. This role offers a perfect balance between customer support and project work, ensuring you're always engaged and challenged.
Skills and Experience:
- Previous experience in a Technical Project Management or customer support role.
- Strong problem-solving skills and a passion for troubleshooting technical issues.
- Excellent communication skills, both written and verbal.
- Proven ability to collaborate effectively with various stakeholders.
- Familiarity with Workplace product and support tools will be a plus.
Compensation and Logistics:
This UK remote position offers a competitive pay rate of £25 per hour. You will have the flexibility to work from the comfort of your own home while making a valuable contribution to our client's team.
Ready to embark on this exciting journey? Don't miss this chance to join a cutting-edge tech organisation and showcase your project management and customer support skills. Apply now by submitting your updated CV and let's unlock amazing possibilities together ✅
Amazing opportunity for Technical Project Managers Join our client's team and become the driving force behind exceptional customer support. Apply now #ProjectManager #CustomerSupport #TechJobs