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IT Support and Certified Salesforce administrator

2 months ago


Maldon Essex, United Kingdom SZ&W LIMITED Full time

We are seeking a dynamic and knowledgeable individual to join our team as a Salesforce Administrator & IT Support Specialist. This dual-role position is crucial in ensuring that our Salesforce platform and IT infrastructure are running efficiently and effectively, providing seamless support to our business operations. Salesforce Administration:
Translate business requirements into functional specifications for Salesforce development.
Perform daily administration of the Salesforce platform, including user account maintenance, reports, dashboards, workflows, and routine tasks.
Manage and maintain data integrity, security, and compliance within Salesforce.
Customise and configure Salesforce objects, fields, page layouts, record types, and validations.
User Support and Training:
Provide day-to-day support to Salesforce users, troubleshoot issues, and offer guidance on best practices.
Develop and deliver training materials and sessions for new and existing users to enhance their understanding and usage of Salesforce.
Collaborate with stakeholders to identify areas for process improvement and recommend solutions within the Salesforce platform.
Design and implement enhancements to streamline and optimise business processes using Salesforce automation tools such as Process Builder, Flow, and Lightning components.
Analyse data to identify trends, opportunities, and areas for improvement.
IT Support:
Provide first-level support for Microsoft 365, Craft CMS, Oracle NetSuite, mobile phones, VoIP systems, office applications, and hardware.
Support networking, WiFi, firewalls, printer management, and hardware setup.
Maintain a high standard of customer service and technical support to internal users.
Extensive experience with Salesforce, including customisation and configuration.
Willingness to undertake training and examinations if required.
Strong knowledge and understanding of Microsoft 365, Craft CMS, Oracle NetSuite, and Salesforce.
Experience with mobile phone and VoIP system management.
Office applications support and Windows Server knowledge.
Understanding of user administration in Active Directory, networking, and hardware management.
Salesforce Certified Admin certification
Knowledge of Craft CMS/WordPress and Sonos/AV setups .
For over 70 years, we have led the industry in home refrigeration and cooking with meticulously crafted, expertly engineered appliances that bring professional quality to the home. If you are a sociable and fun individual with a strong knowledge base and excellent communication skills, we invite you to join our team and help us maintain our legacy of excellence.