Assistant Accommodation Manager

4 weeks ago

Leicester, United Kingdom Lumis Living Full time €26,000 - €34,000

About us Introducing Lumis, a premier student accommodation provider offering a unique blend of comfort, convenience, and community. In Austria, Lumis boasts two state-of-the-art sites, one nestled in the cultural hub of Graz, and the other in the enchanting city of Vienna. Excitingly, Lumis has its sights set on new horizons, with the construction of a dynamic student housing project underway in the heart of Dublin, Ireland. Elevate your student living with Lumis - where every location is not just a place to stay, but a community to thrive in.

This position reports to the Accommodation Manager.
As an Assistant Accommodation Manager, you will support the smooth running of Lumis Living’s student accommodation in Leicester. You will work closely with the Accommodation Manager to ensure the well-being of residents, maintain high standards of service, and oversee the day-to-day operations of the facility. The role demands excellent customer service skills, strong organisational abilities, and the capacity to manage multiple tasks efficiently in a dynamic, student-focused environment.

Resident Support:
Act as the first point of contact for students, providing support with queries, complaints, and general assistance.
Coordinate and promote community-building events and activities that enhance the student experience.

Operational Management:
Support the Accommodation Manager in ensuring the building is well-maintained and health and safety regulations are adhered to.
Assist with managing maintenance requests and coordinating with contractors to ensure timely repairs.
Handle incoming emails, phone calls, and queries related to student accommodation services.
Maintain accurate records of resident interactions, financial transactions, and property management systems.
Assist with financial processes, including rent collection and deposit management.

Work closely with the on-site team, including housekeeping and maintenance staff, to ensure a high standard of service delivery.
Provide feedback and support to junior staff as required.

Experience in property management, hospitality, or student accommodation preferred.
Familiarity with property management software and basic financial processes.
Knowledge of Leicester’s student housing market.
Opportunity for career development within Lumis Living.
~ Death in service insurance
~ Virtual GP service
~ Employee assistance programme
~ GloSave shopping discount vouchers with top 100 retailers
~ Eyecare vouchers
~25 days annual vacation, increasing to 26 days after 3 years of continuous service, increasing by 1 day per year, capped to 28 days

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