Application Support Analyst
1 month ago
Brilliant new opportunity with a growing client of mine
Provide technical and where possible functional support for IT Managed applications to investigate and attempt to resolve production issues.
Where required escalate and ensure tracking and resolution of issues by 3rd line support (internal and 3rd parties)
Develop production support infrastructure, processes and procedures to improve the quality of service
Clearly understand levels of support and boundaries of support for new software from delivery projects, ensuring projects provide adequate handover
Develop and maintain clear documentation explaining how to resolve key software issues, this documentation should be continually refined as the product beds into its production use.
For specific systems, enter approved master data in to system (following business approval).
Where required provide support in the fail over to disaster recovery environment
Degree or equivalent qualification in a relevant field preferred
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