Information Technology Service Delivery Manager
3 weeks ago
We are seeking an experienced Service Management Lead to join a huge transformation project in an Energy Supplier Company. This role is critical in acting as the lead in Service Management where you will focus on look at the breadth and ongoing enhancement of ITSM processes.
As a Service Management Lead, you will focus on the strategic direction, governance, and ongoing enhancement of IT Service Management (ITSM) processes, with a focus on ITIL Service Design, Service Transition, and the IT Service Management Office.
Act as the primary liaison between the external stakeholders/suppliers and IT Service Delivery, representing IT to the business and advocating for business/end-user needs within IT Service Delivery.
Manage business expectations and report on service performance, ensuring alignment with agreed SLA’s, OLA’s, and XLA’s.
Lead initiatives supporting the IT Service Delivery roadmap and global standardization goals.
Collaborate with IT teams, business stakeholders, and end-users to identify areas for service improvement.
Serve as a change advocate, supporting organizational change management and user adoption efforts.
ITIL certification
Project management experience (preferred).
Proven background in IT Service Management with a strong focus on service delivery.
Passionate about enhancing service quality and delivering an exceptional end-user experience.
Strong leadership and people management skills.
Excellent relationship management and communication abilities (written and verbal), with experience engaging at all levels, from front-line users to executives.
Experience collaborating with third parties and managing outsourced service providers.
Strong understanding of how business and IT changes impact operations.
Flexible, with a willingness to work outside of regular business hours to support global teams.
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Information Technology Service Delivery Manager
1 month ago
United Kingdom Your Next Hire Full timeJob Title: IT Service Delivery Manager (SaaS Solutions) Package: £65k + Flexi-time + Private Healthcare Location: Remote/Nottingham (with some travel required) We are currently seeking a IT Service Manager on behalf of a leading high-growth SaaS company in the renewables space. This is a fantastic opportunity for a highly motivated individual to...
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Information Technology Service Delivery Manager
1 month ago
United Kingdom Your Next Hire Full time €65,000Job Title: IT Service Delivery Manager (SaaS Solutions) Package: £65k + Flexi-time + Private Healthcare Location: Remote/Nottingham (with some travel required) We are currently seeking a IT Service Manager on behalf of a leading high-growth SaaS company in the renewables space. This is a fantastic opportunity for a highly motivated individual to...
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Information Technology Service Delivery Manager
1 month ago
United Kingdom Your Next Hire Full time €65,000Job Title: IT Service Delivery Manager (SaaS Solutions) Package: £65k + Flexi-time + Private Healthcare Location: Remote/Nottingham (with some travel required) We are currently seeking a IT Service Manager on behalf of a leading high-growth SaaS company in the renewables space. This is a fantastic opportunity for a highly motivated individual to...
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Information Technology Service Delivery Manager
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Information Technology Service Delivery Manager
1 month ago
United Kingdom Shaw Daniels Solutions Full time €85,000Service Delivery Manager Location: London-On site 5 days a week Salary: £85,000 The Role The Service Delivery Manager is involved in a variety of tasks that requires management of the Automation, SOC and Server Administration teams, interaction with Company’s customers and the customer systems. The candidate needs a solid understanding of primarily...
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Information Technology Service Delivery Manager
1 month ago
United Kingdom Your Next Hire Full timeJob Title: IT Service Delivery Manager (SaaS Solutions) Package: £65k + Flexi-time + Private Healthcare Location: Remote/Nottingham (with some travel required) Overview: We are currently seeking a IT Service Manager on behalf of a leading high-growth SaaS company in the renewables space. This is a fantastic opportunity for a highly motivated individual...
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Information Technology Service Delivery Manager
2 months ago
United Kingdom Your Next Hire Full timeJob Title: IT Service Delivery Manager (SaaS Solutions)Package: £65k + Flexi-time + Private HealthcareLocation: Remote/Nottingham (with some travel required)Overview:We are currently seeking a IT Service Manager on behalf of a leading high-growth SaaS company in the renewables space. This is a fantastic opportunity for a highly motivated individual to take...
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Information Technology Service Delivery Manager
2 months ago
United Kingdom Your Next Hire Full timeJob Title: IT Service Delivery Manager (SaaS Solutions)Package: £65k + Flexi-time + Private HealthcareLocation: Remote/Nottingham (with some travel required)Overview:We are currently seeking a IT Service Manager on behalf of a leading high-growth SaaS company in the renewables space. This is a fantastic opportunity for a highly motivated individual to take...
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Information Technology Service Delivery Manager
2 weeks ago
United Kingdom Your Next Hire Full timeJob Title: IT Service Delivery Manager (SaaS Solutions) Package: £65k + Flexi-time + Private Healthcare Location: Remote/Nottingham (with some travel required) Overview: We are currently seeking a IT Service Manager on behalf of a leading high-growth SaaS company in the renewables space. This is a fantastic opportunity for a highly motivated...
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Information Technology Service Delivery Manager
2 months ago
United Kingdom Your Next Hire Full time €65,000Job Title: IT Service Delivery Manager (SaaS Solutions) Package: £65k + Flexi-time + Private Healthcare Location: Remote/Nottingham (with some travel required) Overview: We are currently seeking a IT Service Manager on behalf of a leading high-growth SaaS company in the renewables space. This is a fantastic opportunity for a highly motivated...
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Information Technology Service Delivery Manager
2 months ago
United Kingdom Your Next Hire Full time €65,000Job Title: IT Service Delivery Manager (SaaS Solutions) Package: £65k + Flexi-time + Private Healthcare Location: Remote/Nottingham (with some travel required) Overview: We are currently seeking a IT Service Manager on behalf of a leading high-growth SaaS company in the renewables space. This is a fantastic opportunity for a highly motivated...
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Information Technology Service Delivery Manager
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Information Technology Service Delivery Manager
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United Kingdom La Fosse Full timeWe are seeking an experienced Service Management Lead to join a huge transformation project in an Energy Supplier Company. This role is critical in acting as the lead in Service Management where you will focus on look at the breadth and ongoing enhancement of ITSM processes. Your Role: As a Service Management Lead, you will focus on the strategic...
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Information Technology Service Delivery Manager
3 weeks ago
United Kingdom La Fosse Full timeWe are seeking an experienced Service Management Lead to join a huge transformation project in an Energy Supplier Company. This role is critical in acting as the lead in Service Management where you will focus on look at the breadth and ongoing enhancement of ITSM processes. Your Role: As a Service Management Lead, you will focus on the strategic...
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Information Technology Service Delivery Manager
3 weeks ago
United Kingdom CRG Recruitment Ltd Full timeIT Service Delivery Manager – Fully Remote - FTC CRG Recruitment are working closely with our client to recruit an IT Service Delivery Manager and this is a fixed term role for maternity cover. The roles purpose is to continue to provide the standard of IT service management set, manage the service desk and a team of field engineers. You will be...
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Information Technology Service Delivery Manager
3 weeks ago
United Kingdom CRG Recruitment Ltd Full timeIT Service Delivery Manager – Fully Remote - FTC CRG Recruitment are working closely with our client to recruit an IT Service Delivery Manager and this is a fixed term role for maternity cover. The roles purpose is to continue to provide the standard of IT service management set, manage the service desk and a team of field engineers. You will be...
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