Associate Client Services Director

2 weeks ago

London, United Kingdom Born Social Full time

Associate Client Services Director
London (Hybrid Working)
Born Social is a global social media agency that brings social-first thinking to the brands of tomorrow.
For the last 10 years, we’ve helped brands navigate and harness the chaos of social bringing method to the madness. From household names like Guinness, Primark and Ford to the next generation of big brands like Nando's, Peloton and Fever-Tree.

We're growing fast and so we're looking for our first Associate Client Services Directorto join our team.
As an Associate Client Services Director you will be working closely with our Head of Client Services to
️ People Leadership: you'll lead ourAccount Directors, owning their personal and professional development, and help them thrive at work
Learning &Development: you'll drivethedepartment learning anddevelopment strategy in line with our department visionwith key focus on Senior Account Manager and Account Manager performance and progression
Department Commercials &Hiring: you'll support the Head of Client Services withthereporting of the department's commercial performance and forecasted talent needs. Helping us find the best social first talent when we need to hire (spoiler alert: we're growing, so this is pretty frequent)
Acting as Senior Client Services Lead on Accounts:leading client troubleshooting, contract renewals, strategic delivery orgrowth through the coaching of others.
Department Culture: you'll work with our Head of Client Services to develop a department culture that ensures its team is thriving
Department Strategy: you'll support in the planning and managing the delivery of our annual Client Services roadmap goals, ensuring we're making progress towards our department vision
You've got5+ years agency experience inclient services roles and leading account teams
You get social, you've helped to lead ordeliver social-first output for brands (even better if that was globally)
You've got hands-on experience in senior people leadership and love developing those around you, sharing your skills & wisdom
You've got experience in commercial reporting either with a department lens or for an account you've worked on - basically, you know your way around a spreadsheet and understand how to review key commercial metrics
️It broadens our focus beyond Born Social and cements our commitment to doing what’s just, not what’s easy or immediately self-serving.
We don’t simply comply with the Equality Act, we go further and take pride in building a stronger and more creative work environment, committed to inclusion, diversity, and representation.
Visit their site to see content from some of our team including Social Media Managers, Motion Designer & Account Managers.
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