Service Delivery Assurance Manager- Third Party Providers

3 weeks ago


Aylesbury Buckinghamshire, United Kingdom North West Ambulance Service NHS Trust Full time

An exciting opportunity has arisen for a Service Delivery Assurance Manager to work within the Assurance Department responsible for ensuring third party ambulance, taxi and section 19 (not for profit) organisations meet the NWAS service requirements across PES, PTS and 111.

Situational Judgement Test: 10th May-15th May

Assessment Centre & Professional Discussion: 13th June

Main duties of the job

Being responsible for the effective governance and assurance management of third party providers, the post holder will have opportunities for working on their own initiative, identifying opportunities for enhancing processes such as third party provider organisation and vehicle inspections, compliance with NWAS Patient Group Directives, etc. whilst also identifying and implementing service improvements for third party providers.

About us

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Job description

Job responsibilities

Please ensure that you have fully read the job description and person specification before applying for this role.

Person Specification

Qualifications and Knowledge

Essential


  • Educated to degree level or equivalent experience.
  • Relevant management qualification or equivalent supervisory / general experience
  • Evidence of relevant CPD

Experience

Essential


  • Experience of financial and budget management.

Skills / Competencies

Essential


  • Excellent verbal and written communication skill, ability to receive and provide complex, sensitive and contentious information
  • Ability to manage a heavy workload and work effectively during busy periods.
  • Strong team-working and interpersonal skills
  • Ability to motivate, performance manage and develop teams and individuals.
  • Decision maker, with ability to adapt decision making to meet needs of the situation.
  • Computer literate with practical knowledge of Microsoft office applications and understanding of databases.
  • Full driving licence

Experience

Essential


  • Able to work on own initiative
  • Ability to organise busy workloads.
  • Service development and improvement
  • Experience / knowledge of Paramedic Emergency Service (PES) operations and knowledge of Emergency Operations Control (EOC) practices

Values and Behaviours

Essential


  • Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable.

Values and Behaviours

Essential


  • Being at our best - professional and adaptable and takes pride in work.
  • Making a difference - act with compassion, kindness and integrity towards everyone.

Employer details

Employer name

North West Ambulance Service NHS Trust

Address

Trust wide

Preston

PR3 5LN

Any attachments will be accessible after you click to apply.

242-4238-LR #J-18808-Ljbffr

  • Aylesbury, Buckinghamshire, United Kingdom North West Ambulance Service NHS Trust Full time

    An exciting opportunity has arisen for a Service Delivery Assurance Manager to work within the Assurance Department responsible for ensuring third party ambulance, taxi and section 19 (not for profit) organisations meet the NWAS service requirements across PES, PTS and 111. Being responsible for the effective governance and assurance management of...

  • Project Manager

    4 weeks ago


    Aylesbury, Buckinghamshire, United Kingdom Jackie Kerr Recruitment Full time

    Project Manager Our clients, leaders in their industry are looking for a Project Manager who can take full ownership of commercial projects! Project Manager Roles and Responsibilities: Manage projects proactively, mitigating all risks and ensure profitability and customer expectations are met Managing interactions such as drawing approvals,...


  • Buckinghamshire, United Kingdom Intertek Full time

    As an **Assurance Consultant, **your main focus is supporting the commercial team to scope and solution consultancy opportunities within the existing customer base whilst supporting the acquisition of new customers. **ABOUT THE COMPANY** **Intertek's Electrical **business line applies more than 100 years of product testing expertise to help clients meet...


  • Buckinghamshire, United Kingdom Jefferson Wells Full time

    **Customer Service Co-ordinator/Service Delivery Specialist £12.99 Per Hour (PAYE) Buckinghamshire 18 Month Contract Inside IR35** **Service Delivery Specialist / Customer Service Coordinator Responsibilities**: As a Customer Service Coordinator, you will work in the Service Centre for Healthcare Systems and be responsible for coordinating and resolving...


  • Buckinghamshire, United Kingdom Jefferson Wells Full time

    **Title: Customer Service Co-ordinator/Service Delivery Specialist** **Rate: £12.99 Per Hour (PAYE)** **Location: Pollards Wood, Nightingales Ln, Chalfont Saint Giles HP8 4SP** **Duration: 18 Month Contract** **Hybrid/Remote: No - On-Site 5 Days Per Week (Mon-Fri) WFH Opportunities Available Once Contract Has Started.** **Service Delivery Specialist /...


  • Buckinghamshire, United Kingdom Jefferson Wells Full time

    **Title: Customer Service Co-ordinator/Service Delivery Specialist** **Rate: £12.99 Per Hour (PAYE)** **Location: Pollards Wood, Nightingales Ln, Chalfont Saint Giles HP8 4SP** **Duration: 18 Month Contract** **Hybrid/Remote: 3 Days On-Site & 2 Days WFH (Mon-Fri)** As a Customer Service Coordinator, you will work in the Service Centre for Healthcare...


  • Aylesbury, United Kingdom Hope After Harm Full time

    Service Delivery Assistant - Sexual Violence Service 30 hrs (0.8 FTE) per week £23,500 (FTE) per annumRoleJoin our team as a Service Delivery Assistant, playing a pivotal role in the implementation and success of the Sexual Violence Service across the Thames Valley region. Under the guidance of the Service Manager, you will shoulder the responsibility and...

  • Chef de Partie

    4 weeks ago


    Aylesbury, United Kingdom PLATINUM RECRUITMENT CONSULTANCY LIMITED Full time

    **Role: Chef de Partie** **Location: Buckinghamshire** **Employer: Co-Educational Grammar School** **Salary: £23,800** Platinum Recruitment is working in partnership with an well-known grammar school in Buckinghamshire and has the opportunity for a Chef de Partie to join their supportive team on a permanent basis. **What's in it for you?** - Monday -...


  • Aylesbury, Buckinghamshire, United Kingdom BranWell Ford Associates Limited Full time

    Our client is seeking a Conveyancer to join their established team. With multiple offices across four Buckinghamshire locations, this is a friendly legal firm offering a service across private and commercial clients. You will manage your own caseload of residential property matters on both sales and purchases for freehold and leasehold homes. The work will...


  • Aylesbury, Buckinghamshire, United Kingdom BranWell Ford Associates Limited Full time

    Our client is seeking a Conveyancer to join their established team. With multiple offices across four Buckinghamshire locations, this is a friendly legal firm offering a service across private and commercial clients. You will manage your own caseload of residential property matters on both sales and purchases for freehold and leasehold homes. The work will...


  • Aylesbury, United Kingdom Brush Party UK Full time

    Brush Party UK are seeking a motivated and enthusiastic individual to join our team as a Paint and Sip Assistant. As an assistant, you will help facilitate our popular Paint and Sip events, where participants can enjoy painting in a relaxed atmosphere. This is a daytime & evening position, with some availability weekend work. Age restriction due to van...


  • Aylesbury, Buckinghamshire, United Kingdom BranWell Ford Associates Limited Full time

    Our client is seeking a Conveyancer to join their established team. With multiple offices across four Buckinghamshire locations, this is a friendly legal firm offering a service across private and commercial clients. You will manage your own caseload of residential property matters on both sales and purchases for freehold and leasehold homes. The work will...


  • Aylesbury, Buckinghamshire, United Kingdom TCS BIOSCIENCE Full time

    We are looking for a Quality Assurance & Regulatory Affairs Assistant to join our team on a full time basis. Quality Assurance and Regulatory Affairs Assistant Full-time position, Monday to Friday, 37.Salary is negotiable depending on qualifications and experience Facility is situated in Botolph Claydon in the vicinity of Aylesbury, Buckingham and...

  • QA Manager

    13 hours ago


    Wooburn Green, Buckinghamshire, United Kingdom Ethypharm Full time

    QA Manager & Lead Qualified Person - 3rd Party 1 week ago Be among the first 25 applicants Ethypharm is a European pharmaceutical laboratory whose mission is to improve patients’ lives by providing essential drugs focusing on hospital care, central nervous system (severe pain, addiction) and internal medicine. The role of QA Manager & Qualified Person...

  • Project Manager

    2 weeks ago


    Aylesbury, Buckinghamshire, United Kingdom Jackie Kerr Recruitment Full time

    Project Manager Aylesbury Salary Negotiable Our clients, leaders in their industry are looking for a Project Manager who can take full ownership of commercial projects! Project Manager Roles and Responsibilities: Work across the full value chain, from client to suppliers, ensuring you have a good understanding of their practicesManage projects proactively,...

  • Project Manager

    4 weeks ago


    Aylesbury, Buckinghamshire, United Kingdom Jackie Kerr Recruitment Ltd Full time

    Project Manager Aylesbury Salary Negotiable Our clients, leaders in their industry are looking for a Project Manager who can take full ownership of commercial projects! Project Manager Roles and Responsibilities: Work across the full value chain, from client to suppliers, ensuring you have a good understanding of their practices Manage...

  • Regulatory Affairs

    2 weeks ago


    Milton Keynes, Buckinghamshire, United Kingdom Service Care Solutions Full time

    Quality and Compliance Officer Service care Solution are currently recruiting for a Quality and Compliance Officer in Childrens Services, with Milton Keynes Council. The Children's Quality and Compliance Officer will ensure that all services are in compliance with relevant regulations and standards, and that they meet the needs of the children and...

  • Project Manager

    2 weeks ago


    Aylesbury, Buckinghamshire, United Kingdom Danny Sullivan Group Full time

    Danny Sullivan Group are currently looking for a Project Manager for a role with utilities contractor working on utilities diversions for water mains on HS2 in Brackley/Aylesbury. The role of the Project Manager is to assist the Company Director in meeting the expectations & requirements of our customers and ensuring compliance with relevant legislation....

  • Service Manager

    5 days ago


    Aylesbury, Buckinghamshire, United Kingdom Verto People Full time

    Service Manager / Engineering Manager / Workshop Manager required to join a leading pump manufacturer based near Aylesbury. The Successful Service Manager / Engineering Manager / Workshop Manager will oversee and manage the workshop plus a team of fitters/service engineers working on a variety of pumps and fluid power equipment ensuring that the equipment...

  • Service Manager

    6 days ago


    Aylesbury, Buckinghamshire, United Kingdom Verto People Full time

    Service Manager / Engineering Manager / Workshop Manager required to join a leading pump manufacturer based near Aylesbury. The Successful Service Manager / Engineering Manager / Workshop Manager will oversee and manage the workshop plus a team of fitters/service engineers working on a variety of pumps and fluid power equipment ensuring that the equipment...