Customer Service Coordinator
2 weeks ago
Eden Scott is delighted to be partnering with ERIBÉ Knitwear, to recruit a Customer Service Coordinator on a full time and permanent basis.
Its collections are available at over 400 prestigious stores in 21 countries worldwide, offering traditional yet uniquely modern Scottish knitwear for both men and women.
This role will be responsible for all customer service touch points, encompassing the customer journey from beginning to end. It will be responsible primarily for B2B customer support with some potential for B2C.
This is a critical support role within the team providing support, guidance and direction for other members of the team to ensure that the appropriate actions and solutions are arrived at in order to support our agent and customer base to the highest levels. Coordination is between all areas of the business which require customer support to ensure customers are receiving a high level of service and care.
Coordinate with other departments advising on all areas of customer service support
Maintain customer service database
Maintain customer helpdesk
Monitor and maintain complaints procedures
Oversee and Co-ordinate aftercare customer support
Construct customer service standards, reporting on outcomes
Minimum 2 years of experience working in B2B customer service
Computer literate across a broad range of platforms
French/German language skills would be an advantage
Job Types: Full-time, Permanent
Free parking
On-site parking
Monday to Friday
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