Customer and Compliance Manager

4 weeks ago


United Kingdom Ross & Roberts Ltd Full time

Job Title: Compliance & Customer Assurance Manager
Enforcement specialises in debt collection and related services for local authority and private sector clients. The Compliance & Customer Assurance Manager is responsible for supporting the complaints & SAR handling function and compliance monitoring processes in the business. The role drives business improvements through the compliance and complaint escalation and resolution processes and drives continuous improvement through root cause analysis. Support the complaints function professionally and promptly in accordance with prescribed timescales, ensuring they are dealt with in a commercial, timely and fair manner whilst minimising the financial exposure to the business, using TCF principles
Identify, report, and escalate issues promptly, accurately, and effectively to the Head of Operational Compliance, TCF & CA and ensure adequate prompt follow up / remedial action is undertaken
Assist in ensuring all compliance, complaint & SAR processes and procedures are efficient and effective, regularly reviewed, properly documented, and implemented within Enforcement. Focused and tailored to the entire business (including Stirling Park), whilst also complying with external requirements
Able to act with confidentiality, tact, and discretion, especially when working from a home environment
~ Understanding Enforcement Industry policies and procedures
~ Ability to make data-based decisions
~ Working knowledge of excel
~ A competitive basic salary
~23 days’ holiday (rising to 27) with the opportunity to buy extra leave
~ The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
~ Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
~ Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
~ Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
~ Home based role, with requirement to travel to Ross & Roberts and Client locations

You’ll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. The Legal & Privacy Administrator is part of the legal and privacy function part of the wider Finance and Transformation team.
The Head of Legal and Compliance will be part of the extended leadership team. Responsible for all aspects of the Legal, Commercial, Risk & Compliance function.
There will be no changes to operations and it’s business as usual – with the benefit of a new group name to mark a new era.



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