Lab Computing Analyst

4 weeks ago


London, United Kingdom PerkinElmer Full time

We are hiring a motivated and dedicated Laboratory Computing Analyst to join ourLab Computing Team at Customer site.

Responsibilities:

  • Implements, monitors, and provides technical support of customer laboratory IT environments, typically integrated with instrumentation

  • Implements Customer (MSD) specified benchtop computing design and processes

  • Administers and assures connectivity of customer’s Windows based platform

  • Conduct and maintain inventories of client systems

  • Support of the operating system, desktop hardware and peripherals, instrument-controlled software, core desktop applications and imagining of computers

  • Manage On-boarding, retirement, and relocation of equipment

  • Implements Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.

  • Analyzes, identifies, and implements enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner

  • Ensures adherence to client’s corporate policies through periodic reporting and compliance programs

  • Acts as the technical support contact for instrument vendor

  • Repairing and troubleshooting instrument related computers and escalating issues to the client infrastructure teams

  • Provides technical support for new system validations and change management efforts

  • Create and maintain a physical inventory of lab equipment, PC’s, software, and any other information specified by the client

  • Submit weekly Engineer reports to the team lead by COB on the last business day of the week

  • Acts as client Liaison for software/hardware related inquiries

  • Participate in client team meetings

  • Provides support across all PerkinElmer Enterprise practices as required

Critical Skills:

  • Excellent customer service skills complimented by an ability to listen to and interpret client requests.

  • Ability to troubleshoot complex technology issues.

  • Strong verbal and written communication skills.

  • Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.

Basic Qualifications:

  • Bachelor’s Degree or relevant industry experience.

  • 2+ years of technical experience including (but not limited to); Windows technologies including Microsoft Office, networking, remote computing and backup systems.

Preferred Qualifications:

  • Experience with scientific instrumentation

  • Experience in Life Science environment

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