Electrical Engineering Manager
2 months ago
Electrical Engineering Manager
Our prestigious unique market leading client, based in Wymondham, is currently seeking an Electrical Engineering Manager, to join their growing team.
This is a full time, permanent position, based in Wymondham
Electric car scheme
* Health cash plan from Bupa
* Flexible working
* 25 day holiday
* Pension scheme
* Bonus scheme
* Employee assistance programme
Have a degree or equivalent in an electrical discipline
* Strong leadership & management skills
* Commissioning: Oversee the commissioning process of products, ensuring they are correctly installed and configured for optimal performance.
Service Management: Manage the overall service operations, coordinating service teams, and ensuring timely delivery of services.
Warranty Management: Administer and manage product warranties, ensuring that customers receive appropriate coverage and that warranty claims are processed efficiently.
Technical Training: Develop and implement training programs for internal staff and external customers to enhance technical knowledge and skills related to the products.
Project Management: Manage projects related to aftersales services, ensuring they are completed on time, within budget provided, and meet quality standards.
Staff Advisory: Provide guidance and advisory on staff requirements, including recruitment, training, and performance evaluation for the technical support team.
Quality Assurance: Implement and maintain quality assurance processes to ensure that all aftersales technical support activities meet or exceed established standards.
Customer Relationship Management: Foster positive relationships with customers, gathering feedback, and addressing concerns to enhance overall customer satisfaction.
Budget Management: Manage budgets for the aftersales technical support department, ensuring cost-effectiveness and efficiency.
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