Customer Service Co Ordinator

2 weeks ago

Morley West Yorkshire, United Kingdom Granton Associates Full time

Key Purpose of Role
MUST HAVE NEW HOMES / HOUSING EXPERIENCE
To be responsible for the daily management and administration relating to all customer issues and escalation of customer complaints, taking ownership until satisfactory resolutions are attained.
Working closely with the Customer Service Manager to collate management information and data for analysis.
Key Duties / Responsibilities
* Monitor own email inbox and the customer service departments email inbox.
* Record the outcome of all telephone calls, and emails from customers and contractors.
* Monitor customer and issue handling through reporting, ensuring all records are updated to provide accurate information on reports.
* To coordinate the scheduling of the Customer Service Operatives diaries.
* To ensure the correct allocation of works; to the Customer Service Operative team, the existing site teams and / or contractors to resolve issues that have arisen in new customer homes.
* Organise resources and materials for works to be carried out, prior to attendance, and ensure materials are available in store and on site as required.
* Process PO's, invoices and undertake any contra- charging process.
* Manage the work of contractors and report inadequate contractor outcomes to the Customer Service Manager.
* Maintain reasonable timescales for customers for any remediation works and ensure that customers are kept informed throughout any process taking place in their home.
* Address unsuccessful or inadequate remediation of customer issues.
* To ensure the out of hours services, and reporting work effectively.
* Maintain complaint spreadsheets and provide weekly updates to the management team.
* Acknowledge and correspond with complainants within agreed timeframes.
* To ensure surveys and reports from external bodies, including contractors are maintained.
* Be professional with internal, external staff and customers.
Person Specification: Customer Service Coordinator
Skills / Attributes
Description
Qualifications
Qualified by experience.
Experience
Experience of working in a similar role in a house building company (desirable).
Key knowledge and skills
Ability to; work independently and within a team, prioritise work and take initiative.
Ability to work well under pressure in a fast-moving environment.
Excellent verbal and written communication skills.
Excellent organisational skills.
Personal attributes
Excellent communicator and highly motivated

#J-18808-Ljbffr

  • Customer Service Co-ordinator

    3 days ago

    Morley, United Kingdom Linsco Full time

    Linsco are currently recruiting for a Customer Service Co-ordinator for a reputable client of ours located in the West Yorkshire area. You will be needed to support our clients residents and ensure their needs are met in a timely and professional manner. Based at the head office, you will play a vital role in delivering excellent customer service and...

  • Customer Service Co-ordinator

    3 days ago

    Morley, United Kingdom Linsco Full time

    Linsco are currently recruiting for a Customer Service Co-ordinator for a reputable client of ours located in the West Yorkshire area. You will be needed to support our clients residents and ensure their needs are met in a timely and professional manner. Based at the head office, you will play a vital role in delivering excellent customer service and...

  • Customer Service Co-ordinator

    2 days ago

    Morley, United Kingdom Linsco Full time

    Linsco are currently recruiting for a Customer Service Co-ordinator for a reputable client of ours located in the West Yorkshire area. You will be needed to support our clients residents and ensure their needs are met in a timely and professional manner. Based at the head office, you will play a vital role in delivering excellent customer service and...

  • Customer Service Co-ordinator

    2 days ago

    Morley, United Kingdom Linsco Full time

    Linsco are currently recruiting for a Customer Service Co-ordinator for a reputable client of ours located in the West Yorkshire area. You will be needed to support our clients residents and ensure their needs are met in a timely and professional manner. Based at the head office, you will play a vital role in delivering excellent customer service and...

  • Customer Service Co Ordinator

    2 weeks ago

    Morley, United Kingdom Granton Associates Full time

    Key Purpose of Role MUST HAVE NEW HOMES / HOUSING EXPERIENCE To be responsible for the daily management and administration relating to all customer issues and escalation of customer complaints, taking ownership until satisfactory resolutions are attained. Working closely with the Customer Service Manager to collate management information and data for...

  • Customer Services Co Ordinator

    3 weeks ago

    Morley, United Kingdom Granton Associates Full time

    Key Purpose of RoleTo be responsible for the daily management and administration relating to all customer issues and escalation of customer complaints, taking ownership until satisfactory resolutions are attained.Working closely with the Customer Service Manager to collate management information and data for analysis.Key Duties / Responsibilities * Monitor...

  • Customer Service Co Ordinator

    3 weeks ago

    Morley, United Kingdom Granton Associates Full time

    Key Purpose of RoleMUST HAVE NEW HOMES / HOUSING EXPERIENCETo be responsible for the daily management and administration relating to all customer issues and escalation of customer complaints, taking ownership until satisfactory resolutions are attained.Working closely with the Customer Service Manager to collate management information and data for...

  • Project Co-ordinator

    2 days ago

    West Yorkshire, United Kingdom Beaumont Wood Ltd Full time

    Job Description Join a very well-respected flooring company to help them to grow further nationwide! Based in West Yorkshire, you'll work in a very stylish, modern office within a professional team. You'll bring experience as a Project Co-ordinator / estimator from either a flooring background, or another building trade sub-contractor. Please note...

  • Project Co-ordinator

    3 days ago

    West Yorkshire, United Kingdom Beaumont Wood Ltd Full time

    Join a very well-respected flooring company to help them to grow further nationwide! Based in West Yorkshire, you'll work in a very stylish, modern office within a professional team. You'll bring experience as a Project Co-ordinator / estimator from either a flooring background, or another building trade sub-contractor.Please note that experience as an I.T....

  • Project Co-ordinator

    2 days ago

    West Yorkshire, United Kingdom Beaumont Wood Ltd Full time

    Join a very well-respected flooring company to help them to grow further nationwide! Based in West Yorkshire, you'll work in a very stylish, modern office within a professional team. You'll bring experience as a Project Co-ordinator / estimator from either a flooring background, or another building trade sub-contractor.Please note that experience as an I.T....

  • Project Co-ordinator

    3 days ago

    West Yorkshire, United Kingdom Beaumont Wood Ltd Full time

    Join a very well-respected flooring company to help them to grow further nationwide! Based in West Yorkshire, you'll work in a very stylish, modern office within a professional team. You'll bring experience as a Project Co-ordinator / estimator from either a flooring background, or another building trade sub-contractor. Please note that experience as an I.T....

  • Project Co-ordinator

    3 days ago

    West Yorkshire, United Kingdom Beaumont Wood Ltd Full time

    Join a very well-respected flooring company to help them to grow further nationwide! Based in West Yorkshire, you'll work in a very stylish, modern office within a professional team. You'll bring experience as a Project Co-ordinator / estimator from either a flooring background, or another building trade sub-contractor.Please note that experience as an I.T....

  • Data Co-ordinator and Project Manager

    2 days ago

    West Yorkshire, United Kingdom Beaumont Wood Ltd Full time

    Job Description Join a very well-respected flooring company to help them to grow further nationwide! Based in West Yorkshire, you'll work in a very stylish, modern office within a professional team. You'll bring experience as a Project Co-ordinator / estimator from either a flooring background, or another building trade sub-contractor. Project Manager or...

  • Activities Co-ordinator

    3 weeks ago

    West Yorkshire, United Kingdom Priory Group Full time

    Activities Co-ordinator Reference PRI91543 Location Cooper House, 80 Cooper Lane, Bradford, West Yorkshire, BD6 3NJ Priory Group Division Adult Care Salary £12.00 per hour Hours 30 Vacancy Type Permanent - Full Time Job Advert - Division Information Priory Adult Care is the UK’s leading independent provider of...

  • Data Excel Co-ordinator

    3 weeks ago

    West Yorkshire, United Kingdom Zest Solutions Full time

    Date: 11th Mar 2024 Job Ref: ZEST/SCC/SJ Are you a Supply Chain Co-Ordinator, Supply Planner or Supply Chain Analyst? Are you ambitious and looking to join a business where you make a difference, be hands on and have opportunities to develop and progress? We are currently working with a cool, reputable brand within the food manufacturing industry who...

  • Service Desk Co Ordinator

    1 day ago

    Nelson, Lancashire, North West, United Kingdom ecruit Full time

    Service Desk Co-Ordinator - £25k Nelson, LancashireSkills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.The Role:Do you have the organisational skills to keep a busy service desk running smoothly? Are you adept at communicating with both customers and engineers to ensure top-notch service...

  • Activity Group Co-ordinator

    4 days ago

    Doncaster, South Yorkshire, United Kingdom Royal Voluntary Service Full time

    Activity Group Co-ordinator Doncaster, South Yorkshire (with regular travel around Doncaster) Overview Royal Voluntary Service provides dementia support services that are designed to help those who live with dementia to keep up the lifestyle they enjoy for as long as possible and to offer some comfort and support when theyre facing unfamiliar or difficult...

  • Activity Group Co-ordinator

    2 weeks ago

    Doncaster, South Yorkshire, United Kingdom Royal Voluntary Service Full time

    Activity Group Co-ordinator Doncaster, South Yorkshire (with regular travel around Doncaster) Overview Royal Voluntary Service provides dementia support services that are designed to help those who live with dementia to keep up the lifestyle they enjoy for as long as possible and to offer some comfort and support when theyre facing unfamiliar or difficult...

  • Waste & Service Pool Co-ordinator

    4 weeks ago

    North Yorkshire, United Kingdom Liberty Speciality Steels Full time

    The Waste & Service Pool Co-ordinator will plan and co-ordinate activities for the Waste and Service Pool teams utilising a multi-disciplined work force mainly at the Speciality Steels Rotherham site, but also providing support to other business sites.They will possess good communications and leadership competencies to be able to motivate and develop Waste &...

  • Activities Co-ordinator Manager

    3 weeks ago

    West Yorkshire, United Kingdom Priory Group Full time

    Activities Co-ordinator Manager Reference PRI91541 Location Cooper House, 80 Cooper Lane, Bradford, West Yorkshire, BD6 3NJ Priory Group Division Adult Care Salary £12.40 per hour Hours 40 hours per week Vacancy Type Permanent - Full Time Job Advert - Division Information Find out if a career in care is right for...