Desk Based Account Manager Oldham, Greater Manchester, United Kingdom

4 weeks ago

Oldham Greater Manchester, United Kingdom Resideo Technologies Inc. Full time

We now have an opportunity for a Desk Based Account Manager (DBAM) to join our team EMEA Head Office in Oldham. As a DBAM, you will be a proactive Account Manager operating as the main contact for our customers and responsible for developing long term customer sales relationships. The role will be working Monday to Friday within a hybrid model (3 days in the office and 2 days at home).


JOB DUTIES:

  • Deliver individual sales target against revenue, GP and exclusive brands and AV, as defined by ADI UK Leadership Team
  • Develop and grow strong relationships with allocated customer base:
    • includes outbound calls to generate sales and service opportunities
    • Inbound call handling
  • Develop and document account development plans for existing and new customers
  • Capture all customer detail accurately in our CRM system
  • Accurately provide customer quotations and process manual orders to meet KPI’s
  • Work with all ADI departments and vendors to strengthen ADI market presence
  • Direct customers to the correct teams for technical support & account queries
  • Upsell through attachments and complete solution orders
  • Support new business onboarding and revenue generation
  • Manage customer expectation and communicate with customer to resolve issues, complaints, invoice queries and back order management
  • Effectively communicate with both external & internal customers
  • Provide exceptional customer experience against all customer transactions, aligned with our CX charter
  • Submit an accurate monthly sales forecast on a weekly basis

     

YOU MUST HAVE:

  • Proven sales/customer service experience in a similar position, ideally from B2B product distribution background (ideally trade, electronics, security products)
  • A proficient understanding of key sales principles and best practices
  • Proven professional experience in generating & closing sales opportunities
  • An ability to influence across internal teams
  • Significant experience in selling products, with the ability to establish and build relationships quickly
  • Strong inter-personal skills 
  • PC literate with a good working knowledge of Microsoft 365, Excel, knowledge of SAP and Sales Force (desirable)
  • Strong experience in decision making, determined and result driven mindset, ability to quickly resolve issues
  • Strong commercial acumen and ability to work both independently and as a team player


WE VALUE:

  • Positive “Can Do” attitude with the ability to self motivate and motivate others
  • Ability to maintain and build sales profit and margin via an existing customer base
  • Ability to support and drive marketing initiatives, seek new opportunities to build sales and profit, and develop new custom.
  • Clear understanding of excellence in customer service and be able to exceed this at all times
  • Excellent Team Player

WHAT'S IN IT FOR YOU:

  • Competitive salary package with market leading commission
  • Opportunity to work for a global business
  • Excellent career progression opportunities

#LI-KN1

#LI-HYBRID

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