Aftersales Manager

4 weeks ago


United Kingdom TrustFord Full time

We’re all part of a big network with lots of opportunity, but each location also has its own thriving family, built on co-operation and openness. We have a great opportunity for an experienced Aftersales Manager to join us. The successful candidate will closely oversee sales activity by reviewing performance with the team and agree actions required to improve sales. Customer Relationship Management: Building and maintaining strong relationships with clients post-purchase to ensure satisfaction and loyalty through effective communication and problem-solving.
Directing a team of aftersales representatives, providing guidance, training, and support to ensure excellent service delivery and adherence to company policies and procedures.
Quality Assurance: Overseeing the quality of products or services provided after the sale, implementing processes to monitor customer feedback, resolve issues promptly, and continuously improve offerings.
Data Analysis: Utilizing data analytics tools to assess performance metrics such as customer satisfaction ratings, service response times, and resolution rates to identify trends, areas for improvement, and opportunities for upselling.
Collaborating with sales, marketing, and product development teams to develop and implement strategies for maximizing aftersales revenue, enhancing customer experience, and fostering long-term relationships with clients.
Do you have a minimum of 2 years experience as an Aftersales Manager?
A Day in the Life of an Aftersales Manager
Together with our generous rewards and structured approach to training and development, we offer real job security and every opportunity to progress. So if you are committed and are looking for a career, please apply online.
In addition to receiving a competitive salary, for the right candidate this position will offer:
~ 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
~ Pension Scheme & Life Assurance
~ Company Car
~ Discount on Service, Bodyshop and Parts
~Cycle to work purchase scheme
~ Access to Perks at Work discount website

This is at a lovely hotel in the heart of the Northampton countryside, where you’ll learn all about our business before you start your new role.
Our Network Groups support us in allowing for every colleague to respect and care for one another no matter what... be it your race, ability, gender, or who you love. This helps us to develop inclusive and diverse teams, truly representative of the communities that we operate in. We work with our colleague network Groups - including our Race, LGBTQ+, Disability and Gender Networks to increase the number of applications we receive from different backgrounds.
Happy to Talk Flexible Working - To help us be more inclusive, requests for flexible working will be considered at any point in your application or employment.


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