Operations Business Partner

1 month ago

London, United Kingdom Munich Re Full time
Operations Business Partner - Underwriting

MRSG is part of the Munich RE group. We are known for our dedication to excellence and quality of service provision across both primary and reinsurance.

As well as operating in the Lloyd’s of London market, we conduct our business via a global network of service companies, with offices located in the UK, Ireland, the United States, Asia, including Singapore, Labuan and Dubai.

Our group of companies provide solutions covering Casualty, Marine & Cargo, Aerospace, Cyber, Political Violence, Trade Credit and Property, Contingency and Yacht. Our purpose is to inspire our clients and people with the confidence and freedom to explore, create and build – to enable people and businesses to thrive.

Operations Business Partner – Underwriting & Distribution

As part of Munich Re’s wider strategic goals, the Operations Business Partner for Underwriting & Distribution acts as a go-to person on all operational topics (Operations Delivery, Change, Data, Operations Excellence) for our respective businesses and functions.

It identifies areas of improvement (both transformational and business-as-usual), ensures alignment between Operations and the respective business and functional strategies and enables an open way of collaboration and exchange both ways.

The Operations Business Partner for Underwriting & Distribution must collaborate closely with other aspects of GSI4 Operations (as well as the wider GSI group) along with relevant business and functional leaders across Munich Re to execute the strategy and respective operating model to achieve the defined goals.

The Role

  • Build and maintain relationships with the Underwriting & Distribution community as the key interface, to develop awareness and knowledge of their priorities, business drivers and internal/external factors which will support achieving strategic goals
  • Maintaining awareness across Operations to align priorities and objectives for Underwriting & Distribution
  • Keeping affected executives and other Operations team members aware, educated on and invested in activities within Underwriting & Distribution
  • Creating cross functional portfolio plans (both transformational and business-as-usual) that connect with other business units to identify interdependencies and/or conflicts
  • Engage with business subject matter experts, Operations and IT resources with the appropriate support structure

Operations Delivery

  • Contribute to a continuous improvement mentality across the respective function by leveraging capabilities in place across the Operations teams including process management, operational resilience, change, data
  • Keep track of findings, actions and projects aimed at improving operational resilience for the respective function, by e.g. maintaining a close relationship with all process owners in the respective function and by picking up issues, problems and challenges early on and channel these to the appropriate channels to adopt a proactive approach to both running and transforming the business
  • Promote existing and identify further services that Operations Delivery can provide to the respective function

Change and Transformation

  • Support in devising, implementing and continually improving organisational design especially departmental design, aligned to business growth and with clear functional accountabilities ensuring strategic integration and design solutions that match both the commercial and cultural needs of the organization
  • Working closely with the Operations Delivery team, drive key operational and process improvement initiatives to ensure business operations deliver business outcomes
  • Deliver long-range strategic plans through alignment of strategy, structure, processes, people.
  • Ability to manage change within a fluid environment across businesses, functions and geographies

Data

  • Collaborate with cross-functional teams, including underwriters, actuaries, claims, and senior management, to understand their data requirements, challenges, and opportunities for improvement
  • Identifying opportunities to utilize data for gaining a competitive advantage within the Global Specialty Insurance Industry and the London Market.
  • Key contributor to our data-driven initiatives, ensuring that data is leveraged strategically to drive business growth and competitiveness.
  • Holistic view of all topics to ensure maximum use of resource, budget and teams across multiple initiatives to prevent duplication and understand impacts for data teams and gaps in spend

Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct,

What we are looking for

  • Strong exposure within Insurance industry, especially with Underwriting
  • Comprehensive understanding of the London market and Lloyd’s environment.
  • Comprehensive understanding of the Lloyd’s Principles for Doing Business.
  • Understanding of business strategy and the work of the other departments within the organisation.
  • Exemplary stakeholder engagement
  • Awareness of the considerations and requirements driven by insurance laws, regulations and other governance bodies across a variety of geographies, lines of business and distribution channels
  • Ability to coordinate multiple projects, initiatives and BAU topics across multiple parts of the business to deliver strategic objectives in accordance with set deadlines
  • Attention to detail and strives for accuracy and data quality
  • Result focused, self-motivated, flexible and enthusiastic
  • Ability to interact and negotiate with both internal and external parties

Specific Experience

  • Experience in Underwriting, Underwriting Management or similar
  • A proven track record in delivering a suite of strategic planning and business transformation consulting services, specifically with underwriting & distribution experience
  • Demonstrable ability to proactively build relationships and manage client stakeholders, including providing robust advice, constructive challenge, influencing decisions, delivering difficult messages and managing performance issues
  • Insurance sector consulting: Experience and a deep understanding of sector-specific context and challenges to support clients deliver change

Your career with us

At MRSG, you’ll find the flexibility, development and support you need to excel your career combined with a competitive salary and a benefits package that promotes wellbeing and work-life balance, on top of the standard features that include a non-contributory pension, private medical care, life assurance and more

Diversity & Inclusion

Creating an inclusive environment is a crucial part of the Munich Re culture, and we are committed to our Diversity & Inclusion Policy. We also seek to provide a fair and supportive work environment which provides learning and development opportunities for all.

Working together, we are an employer of choice by building the workforce for today and the future. We make it happen. Together.

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