Head of Account Management

2 days ago

Portsmouth Hampshire, United Kingdom Toyota Financial Services Corporation Full time

This role that you are applying for, will be working for KINTO UK Ltd which is a Mobility Brand owned by the Toyota Group, offices located in Portsmouth. KINTO UK share their HR function with Toyota Financial Services (TFS) in the UK, however the job being advertised will not be working directly for Toyota Financial Services.

The Head of Account Management is responsible for overall key customer relationships, including ensuring full customer contract retention and profitable growth across our account base.

Meeting the fleet and mobility needs of a broad range of corporate, public and not for profit customers. From high security to hard working car and commercial fleets, we aim to profitably grow our multi-brand presence and brand within the industry.

We are looking for a driven, motivated and focused individual who is focused on results for the business and their team.

The Individual:

  • Contract hire, leasing and / or fleet industry experience
  • Account Management and sales background
  • Leadership and proven management of large teams
  • Strategic planning
  • Analytical, able to create and develop reports
  • Coaching, team management and influence skills

The Role:

  • You’ll lead an experienced and welcoming team, to create a great customer experience at KINTO through:
  • Manage, develop and support the existing customer base to ensure growth and retention
  • Analyse and understand our customer needs and strategic objectives
  • Achieve annual targets for customer retention, finance and services penetration, product mix, Toyota family penetration and portfolio targets
  • Inspire, develop, manage and support a large team of experienced Strategic Account Managers, Operational Account Managers and CV Specialist
  • Assist to develop and support our sales strategy with us and hit our profit and service targets
  • Lead the account management team to identify and propose solutions to upsell the Kinto products and services into the existing customer base
  • Ensure business risks are appropriately controlled and minimised to the extent possible
  • Provide in-depth market research on competitor activities
  • Where required, act as final approver of new business customers implementation plans in line with audit requirements before ‘go live’.

Benefits:

  • Competitive starting salary
  • Bonus earning potential
  • 25 days holiday + 8 days bank holiday
  • Great pension scheme starting at employee (EE) contribution of 4% with an employer (ER) contribution of 11%. This can flex up to 6% EE contribution and 15% ER contribution
  • Company Car Scheme following passing of probation
  • Private Medical Cover
  • Life assurance scheme
  • Discounts on different retailers
  • Wellbeing hour each month
  • Discounts on Toyota & Lexus cars
  • Volunteer Days
  • Wellbeing events
  • Employee assistance programmes
  • Free fruit in the office
  • Free onsite car parking
  • Working Hours 37.5 per week Monday - Friday
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