Electrical Engineer
1 month ago
Electrical Engineer Our client, one of the world’s leading engineering companies, based in Wymondham are currently seeking a Electrical Engineer, to join their growing team. This is a fantastic opportunity to work for a forward-thinking, prestigious organisation that will develop and encourage the right committed individual, to achieve the very highest levels within their career. Are you looking for an onshore, non-shift role in the electrical industry? Are you a strong communicator with technical expertise and excellent problem-solving skills? If so, this could be the role for you As the Electrical Engineer, you will diagnose and resolve some issues, avoiding unnecessary trips for the overseas team. The Electrical Engineer role includes the following:
- Providing Technical Support: Responding to inquiries and troubleshooting technical issues reported by customers. This can involve diagnosing software, components issue and providing solutions remotely.
- Remote Support: Assisting users with remote application access, configuration settings, and remote software installations.
- Documentation and Knowledge Sharing: Documenting support activities, troubleshooting procedures, and solutions in knowledge bases or ticketing systems to facilitate future reference and knowledge sharing within the team or organization.
- User Training and Education: Providing user training and guidance on our clients equipment.
- Escalation and Collaboration: Collaborating with other teams or third-party providers to escalate and resolve complex issues that cannot be resolved remotely, ensuring timely resolution and minimal disruption to operations.
- Customer Communication: Communicating with end-users or customers in a professional and courteous manner, providing updates, explanations, and guidance throughout the support process to ensure a positive customer experience.
- Technical expertise and problem-solving skills
- Strong knowledge of 3-phase power systems
- Customer service orientation to effectively support users and maintain reliability in a remote environment.
- Must have a minimum of a NVQ Level 3 Electrical Engineering
- Strong knowledge of electrical equipment
- Strong communication skills as you will be collaborating with all departments.
- Electric car scheme
- Health cash plan from Bupa
- Flexible working
- 25 day holiday
- Pension scheme
- Bonus scheme
- Employee assistance programme
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