Customer Service

3 weeks ago


Portree Highland, United Kingdom NatWest Group Full time

Share this job to Facebook. This will open a link in a new tab

Share this job to X/Twitter. This will open a link in a new tab

Share this job to LinkedIn. This will open a link in a new tab

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Customer Service - Personal Banker in Portree

  • You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals
  • We’ll look to you to proactively find ways to continually enhance our customer banking experience
  • We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training
What you'll do

As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.

Day-to-day, you’ll be:

  • Having proactive conversations, understanding the needs of our customers and helping them with their banking needs
  • Completing general banking requests such as payments, balance enquires and transfers
  • Helping customers to understand the different ways they can bank with us and the range of services we can offer
  • Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience
The skills you’ll need

To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work. Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.

You’ll also need:

  • A passion for customer service and strong attention to detail
  • The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals
  • Strong interpersonal skills and the ability to work well as part of a team
  • The commitment to develop new skills and responsibilities
What else you need to know

We’re here for our customers when it’s most convenient for them so you’ll need to work flexibly.

Hours

  • Full time – 35hrs
  • Permanent
  • You’ll typically be working during branch opening hours 9am - 5pm Monday to Friday and rotational Saturdays, working hours will be discussed at interview

You'll enjoy a comprehensive structured training programme, and on-going coaching and support to enhance your development and open up progression opportunities. When you're ready and have mastered your current role, we’ll help take your career to the next level.

This role is not eligible for Skilled Worker Visa sponsorship so applicants must have an alternative form of right to work in the UK.

How we’ll reward you

Salary: £24,750 per year (pro rata for hours worked)

You’ll join on a competitive salary of £24,750 and in addition you’ll receive a contribution to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme. You'll have a generous holiday entitlement of 33 days. (pro rata for hours worked) – you may be required to work Bank Holidays. Visit our reward and benefits page for more information on the benefit packages we offer.

If you’re not quite ready to put forward an application, or this isn’t quite the right fit for you, why not join our Talent Community?

Tell us what sort of roles you’re interested in and we’ll send you details about new roles, events and articles that match your preferences.

What’s it like to work at NatWest Group?

Find out more about what it’s like to work here, including Rewards and Benefits, and Learning and Development.

#J-18808-Ljbffr
  • Customer Service

    1 month ago


    Portree, United Kingdom Royal Bank of Scotland Full time

    Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us as a Customer Service - Personal Banker in Portree - You’ll be...


  • Portree, United Kingdom Royal Bank of Scotland Full time

    Join us as a Customer Service - Personal Banker in PortreeYou’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goalsWe’ll look to you to proactively find ways to continually enhance our customer banking experienceWe’ll support you to achieve a Foundation Certificate in Responsible Banking and...

  • Customer Service

    4 weeks ago


    Portree, United Kingdom Royal Bank of Scotland Full time

    Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us as a Customer Service - Personal Banker in Portree - You’ll be...


  • Portree, Highland, United Kingdom NatWest Group Full time

    Join us as a Customer Service - Personal Banker in PortreeYou'll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goalsWe'll look to you to proactively find ways to continually enhance our customer banking experienceWe'll support you to achieve a Foundation Certificate in Responsible Banking and build...


  • Portree, United Kingdom UK Civil Service Full time

    Job summaryAre you interested in a key role within local delivery where you will use your administrative and communicative skills to provide a high level of customer service? If so the Directorate for Agriculture and Rural Economy (ARE) have an exciting opportunity for an Administrative Officer.Portree Area Office is part of the network of 16 local Area...


  • Portree, United Kingdom Co-op Full time

    Working pattern: Night shifts to cover 9.30pm to 6am Full, paid training provided You can apply for this role using your mobile device (no CV needed!) You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm. We’re looking for Customer Team Members to join our team at Co-op. When you join...


  • Portree, United Kingdom Co-op Full time

    Working pattern: Varied shifts including early mornings at 6am, afternoons, late evenings 10pm and weekends, to be discussed at interview. Full, paid training provided You can apply for this role using your mobile device (no CV needed!) We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing...


  • Portree, United Kingdom Coop Full time

    **Customer Team Member** Location: Bank Street, Portree, IV51 9DA Pay: £9.90 per hour + great benefits Contract: 25 hours per week + regular overtime, 6 month temporary contract, part time Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. Full...


  • Portree, United Kingdom Co-op Full time

    Closing date: 29-05-2024 Customer Team Member Location: Bank Street, Portree, IV51 9DA Pay: £12.00 per hour + great benefits Contract: 39 hours per week + regular overtime, 8 month seasonal temporary contract, full time Working pattern: Varied shifts including early mornings at 6am, afternoons, late evenings until 10pm and weekends, to be...

  • Customer Team Member

    12 hours ago


    Portree, United Kingdom Co-op Full time

    Closing date: 30-05-2024 Customer Team Member Location: Bank Street, Portree, IV51 9DA Pay: £12.00 per hour + great benefits Contract: 16 hours per week + regular overtime, 8 month seasonal temporary contract, part time Working pattern: varied shifts including early mornings (from 7.00am), afternoons, late evenings (until 11.00pm) and...


  • Portree, United Kingdom Co-op Full time

    Working pattern: Varied shifts including early mornings at 6am, afternoons, late evenings until 10pm and weekends, to be discussed at interview. Full training given You can now apply for this role using your mobile device You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm, or involves...

  • Customer Team Member

    5 hours ago


    Portree, United Kingdom Co-op Full time

    Working pattern: varied shifts including early mornings (from 7.00am), afternoons, late evenings (until 11.00pm) and weekends, to be discussed at interview Full training given You can now apply for this role using your mobile device You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm, or...


  • Portree, United Kingdom Co-op Full time

    Closing date: 28-05-2024 Customer Team Member Location: Woodpark Road, Portree, IV51 9HQ Pay: £12.00 per hour + great benefits Contract: 16 hours per week + regular overtime, 8 month seasonal temporary contract, part time Working pattern: Varied shifts including early mornings from 6am afternoons, late evenings until 10pm and weekends, to be...

  • Bank of Scotland

    5 days ago


    Portree, United Kingdom Lloyds Banking Group Full time

    Description JOB TITLE: Customer Support SALARY: £14,100 LOCATION(S): Portree, Isle of Skye HOURS: 21 hours a week, including some Saturdays WORKING PATTERN: Part-time About this opportunity Our colleagues are passionate about making a difference to customers, businesses and communities – could you join them and help Britain...


  • Invergordon, Highland, United Kingdom Albyn Housing Society Full time

    Purpose and Scope To be an inspirational leader and provide strategic direction and operational leadership to cross functional teams. You will have a particular focus on championing our vision of a truly brilliant customer experience and embedding a customer-focused culture across the Group to drive continuous improvement and build customer capacity and...


  • Invergordon, Highland, United Kingdom Albyn Housing Society Full time

    Purpose and Scope To be an inspirational leader and provide strategic direction and operational leadership to cross functional teams. You will have a particular focus on championing our vision of a truly brilliant customer experience and embedding a customer-focused culture across the Group to drive continuous improvement and build customer capacity and...


  • Highland, United Kingdom Saint-Gobain Full time

    **Do you enjoy delivering a first-class customer service experience?** **Do you enjoy having a flair for helping customers with their buying decisions?** **Do you like hands-on jobs?** **Do you want to build a long-term career with a top employer who can support your desire to learn and progress?** Competitive Salary + Bonuses + Pension + Life Assurance...

  • Customer Service

    1 month ago


    Inverness, Highland, United Kingdom Brook Street Full time

    Temporary role for approximately 6 months, based in Aviemore Resort. This is a seasonal post in hospitality to support their busy summers months coming up. The role will start ASAP. Supporting a large hospitality employer in Aviemore. The role is to join the Reservations Team. Duties will include dealing with customers on the phone and via email. Arranging...


  • Inverness, Highland, United Kingdom Search Full time

    Job Title:** Customer Service Advisor**Location:** Inverness**Salary:** £23,088 **Working Arrangement:** Hybrid / Flexible Working**Benefits:**- 25 days annual leave + 9 public holidays- Opportunities for career development- Supportive and dynamic work environmentWe are working in partnership with a company committed to delivering high-quality end-to-end...


  • Inverness, Highland, United Kingdom Europcar Group Full time

    Europcar is looking for Customer Service Returns Assistant You've probably heard of Europcar. You perhaps think we just rent cars at the airport. We do so much more! Would you like to be part of the Europcar team? Are you someone who enjoys customer facing roles and working as part of a diverse team? We are looking for Customer Service Returns...